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In this episode of And So It Flows, Jennifer Harrison and Kaytee Gray from SupplyHouse.com discuss how digital merchandising and fulfillment are evolving to empower contractors with expert product information, simplifying decision-making in the field.

For contractors, taking high-quality photos at jobsites can be highly beneficial.

This new standard will mark a turning point for water supply and sanitary drainage pipe sizing, which together haven’t received a meaningful update since the 1940s.

Trent Leinenbach, VP of customer experience at Stratus, discusses ways that contractors can implement technology into their workflow. 

Technology has reshaped the job. Dispatching, pricing, training, and communication tools have given plumbing businesses more control, clarity, and consistency than ever before. Think about it; in 2010, real-time data was a luxury. In 2025, it’s a baseline. Fortunately for our industry, automation doesn’t replace craftsmanship, it amplifies it, allowing leaders to make decisions with supporting data.

Sometimes, the usual-suspects aren't to blame when it comes to sewer-like odors.

Lock Supply Co.’s Tim Savage breaks down how practical AI tools are accelerating quoting, closing knowledge gaps, and strengthening contractor trust — without replacing the human side of sales.

Thoughtful, consistent branding can enhance reputation, recruiting, and retention, all while strengthening the bottom line.

A case study of a ThermaCEILing radiant system in a Connecticut home.

Commander Air + Plumbing + Electric’s fleet design blends memorability with credibility