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Home » Authors » Kenny Chapman
Kenny Chapman

Kenny Chapman

Kenny Chapman, "The Blue Collar Coach," is an award-winning industry coach and trainer, as well as founder of The Blue Collar Success Group, a business-development organization for in-home service contractors. He is the author of In-Home Sales Acceleration and The Six Dimensions of C.H.A.N.G.E. and specializes in helping business operators become true business owners. Visit Kenny's website for free sales and leadership resources, or call 877-968-2244 to see how Kenny and the BCSG team can help you improve your company and better your life.

Articles

ARTICLES

Illustration of team work and data analysis.
The Blue Collar Coach | Kenny Chapman

Sustainable leadership for a sustainable industry

Kenny Chapman
Kenny Chapman
April 15, 2025

Sustainable leadership in home services focuses on long-term success by investing in people and processes. Companies with this approach see 47% higher revenue growth and 36% greater profitability, while those offering professional development enjoy 94% higher employee retention.



Read More
Top view of a a heart shape of people, showing unity and teamwork.
The Blue Collar Coach | Kenny Chapman

Empathy as a competitive advantage

Steps to lead with empathy to improve your business.
Kenny Chapman
Kenny Chapman
March 17, 2025

Empathy is a critical leadership tool in the home services trades, enhancing decision-making and fostering innovation, employee satisfaction, and retention. Research shows that empathetic leaders can significantly drive success, making it more than just a soft skill.



Read More
A businessman standing amidst the confusion of a cloud of scribbled lines pokes his head above the cloud as he looks ahead through a pair of binoculars and searches for clarity.
The Blue Collar Coach | Kenny Chapman

Leading with clarity in a complex world

Strategies for achieving and sustaining mental clarity.
Kenny Chapman
Kenny Chapman
February 14, 2025

As 2025 unfolds, rapid changes in technology and the global landscape are creating both challenges and opportunities for growth. Embracing these shifts with confidence can help individuals and businesses thrive amid uncertainty.



Read More
Illustration of a businessman holding up a large orange arrow with a rope.
The Blue Collar Coach | Kenny Chapman

Cultural resilience: Is your home services business ready for change in 2025?

Ensure your company is culturally healthy and resilient, inside and out.
Kenny Chapman
Kenny Chapman
January 9, 2025

In Europe, businesses emphasize their external impact over internal corporate culture, as seen in the EU's Corporate Sustainability Reporting Directive (CSRD). This highlights the growing importance of cultural resilience, blending community and sustainability with traditional values. Companies should therefore balance internal practices with their external footprint.


Read More
Cartoon Brain Lifting Weights on a Purple Background
The Blue Collar Coach | Kenny Chapman

Energy management is the new time management

Managing your most valuable resource is the key to success.
Kenny Chapman
Kenny Chapman
December 6, 2024

Enhance productivity and well-being by shifting from time management to energy management. Prioritizing physical, mental, and emotional energy can significantly improve your leadership and transform your organization. Recognize that your energy is your most valuable resource and manage it wisely.



Read More
paper airplane hitting the bullseye
The Blue Collar Coach | Kenny Chapman

Challenges today equal opportunities tomorrow

Turn adversity into a catalyst for growth and innovation.
Kenny Chapman
Kenny Chapman
November 7, 2024

In the world of business, challenges are inevitable. Economic shifts, changing consumer demands and unforeseen crises are part and parcel of running a company.


Read More
Road wrinkled up with high ups and downs isolated on a white background.
The Blue Collar Coach | Kenny Chapman

Insights on how to lead your business with confidence

Navigating tumultuous times
Kenny Chapman
Kenny Chapman
October 14, 2024

Here are a few insights I'd like to share on how to lead our businesses with confidence, regardless of what's happening in the broader world.


Read More
Network of colorful pins connected with a line. High angle view. 3D render.
The Blue Collar Coach | Kenny Chapman

The importance of processes in the home services trades

Processes can provide the structure and consistency needed for growth and success.
Kenny Chapman
Kenny Chapman
September 10, 2024

Processes are the third component of our success strategy — organizational charts, scorecards, and processes. Two months ago, I began a three-part series to focus on each of them. This month, we are going to bring that strategy full circle by discussing processes.



Read More
Business concepts, evaluation and assessment

How scorecards help level-up your team.

Scoring for success
Kenny Chapman
Kenny Chapman
August 7, 2024

Last month, I introduced the core elements of our training: organizational charts, scorecards, and processes. These form the foundation of your business, providing clarity and accountability. This month, we'll focus on scorecards and how they contribute to team success.


Read More
Organizational chart using multi-colored human figures
The Blue Collar Coach | Kenny Chapman

How organizational charts accelerate team efficiency

A game plan for success.
Kenny Chapman
Kenny Chapman
July 2, 2024

Our training at The Blue Collar Success Group focuses on three crucial areas: scorecards, processes, and organizational charts. These components are essential for clarity, motivation, and accountability. This month, we will focus on organizational charts.


Read More
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    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
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    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
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