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Home » Topics » Columnists » Kenny Chapman: The Blue Collar Coach

Kenny Chapman: The Blue Collar Coach
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Kenny Chapman focuses on the education and training of technicians — and company owners.

ARTICLES

Chapman

Kenny Chapman: How sales skills solve your biggest challenges

Leaders are also salespeople.
Chapman
Kenny Chapman
December 6, 2019
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You might not think about how massively sales impacts your company outside of what it represents in number form on your balance sheet. In fact, most people view the concept of sales in a negative light.


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Chapman

Kenny Chapman: How price positioning impacts your sales

Don’t let false assumptions or perceived limitations affect your service business.
Chapman
Kenny Chapman
November 11, 2019
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What is the most difficult conversation most of your front line team members have with your prospects and clients? Price. What is the number one objection your sales team shares with you regarding why they don’t close more of their opportunities? Price. What is the one psychological blocker that must be addressed before any sale can be made?


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Chapman

Kenny Chapman: Is it “miner” hard or “minorly” hard

It's all about how you look at a situation and respond to it.
Chapman
Kenny Chapman
October 8, 2019
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The Lovely Christy and I were recently visiting Jerome, Arizona, an old copper mining town of 400 people.


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Chapman

Kenny Chapman: Size and stress levels aren’t related

Building, owning and leading a large company does not have to be more stressful than owning a small one.
Chapman
Kenny Chapman
September 10, 2019
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I’ve been discussing with clients lately about scaling/growing their companies, and they fear that it will just be more stressful and possibly put a damper on their lifestyle and personal freedom.


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Chapman

Kenny Chapman: Decide what not to do

Reflect on your goals and vision.
Chapman
Kenny Chapman
August 12, 2019
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More than ever, you are inundated with options, activities, new technologies and decisions to be made.


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Chapman

Kenny Chapman: Executing your real business vision

Ensure your vision statement has purpose.
Chapman
Kenny Chapman
July 11, 2019
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You’ve probably heard a lot about mission and vision statements if you’ve ever listened to business podcasts, taken a class or read about entrepreneurship.


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Chapman

Kenny Chapman: Accountability-based leadership can be disastrous

Self-accountability is crucial to building a positive, productive culture.
Chapman
Kenny Chapman
June 12, 2019
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Accountability is an interesting word. On one hand, it has a positive connotation as something that helps grow a thriving company, but it can also have a negative connotation. It can be associated with blame, punishment and negative consequences.


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Chapman

Kenny Chapman: The innovation factor can be disastrous

Innovation helps improve companies, accelerate growth and serve clients better.
Chapman
Kenny Chapman
May 13, 2019
No Comments

In March, the Lovely Christy and I joined our friends from Service Roundtable in Frankfurt, Germany, for the massive ISH trade fair. With more than 2,500 exhibitors focused on sustainability, cutting-edge design trends, and technological innovations, it was a mind-expanding experience, to say the least.


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Chapman

Kenny Chapman: Lack of training and systems can be disastrous

Structure your business to serve you, your team and your clients.
Chapman
Kenny Chapman
April 10, 2019
No Comments

When I say “the lack of training and systems can be disastrous,” it might sound a bit dramatic to you. I can assure you, however, that the quality of your training and systems can truly make or break your business, your reputation, the level of service you offer, safety on the job and your overall profitability.


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Chapman

Kenny Chapman: When price doesn't matter

Don’t let fear rule.
Chapman
Kenny Chapman
March 12, 2019
No Comments

Price is a topic everyone wants to discuss and everyone has an opinion about, and you are probably wondering why I am even implying there is a circumstance when price doesn’t matter. Before you start thinking I’m crazy, let me explain.


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