In the home services trades, we’re often focused on the tangible—technicians turning wrenches, trucks on the road, invoices getting paid. But if you’re leading a team, there’s another tool that’s just as crucial as any wrench or truck: empathy.
Empathy isn’t just about being nice. It’s about understanding what your team is experiencing and using that insight to make better decisions. And in an industry where skilled labor is scarce, customer expectations are higher than ever, and competition is fierce, empathy isn’t a soft skill—it’s a competitive advantage.
