Sometimes plumbing contractors struggle with social media. What do you post? 

As a leader, we have so many balls in the air; we might as well be professional clowns juggling chainsaws. 

I’ll admit it. I was skeptical that distance learning could be a worthwhile experience for service contractors. 

I’ve been around a little while, my friends, and I’ve had to adapt to change throughout my career. 

The conversation typically goes like this: The owner tells me, “Al, I don’t know if I can get buy-in here for the operating manuals.”

Based on my years of operating, coaching and training in the in-home service industry, if I had to name the top five struggles contractors face, one of them would be failure to grow at the desired speed. 

With every new consulting client, I begin our work by asking the following: “How are you judging your staff’s performance?”

One of the most challenging marketing tasks for a plumbing company owner is identifying a point of uniqueness. 

If you’ve owned or managed an in-home service business for any amount of time, you know there are always opportunities for growth in multiple areas within your company. 

Bad attitudes are everywhere, or so it would appear. In most cases, it is based on nothing other than your opinion.