All contractors start small, though no contractor needs to remain small. Sadly, when plumbers remain small, it is usually because they tell themselves one of the following nine lies.

The Lovely Christy and I were recently visiting Jerome, Arizona, an old copper mining town of 400 people.

When Pete Peterman decided to start his own heating and cooling contracting business in 1986, he knew he would have to do one thing above all, and that was go above and beyond to ensure his customers were satisfied.

The old adage goes, “Do something good for someone and they’ll tell 10 people. Do something bad to someone and they’ll tell 100 people.”

Market disruption. It’s a hip, sexy new term that I hear everywhere nowadays. In fact, the last three industry conferences I attended all had sessions on how to become a “disrupter” or how Amazon has successfully disrupted numerous markets.

I’ve been discussing with clients lately about scaling/growing their companies, and they fear that it will just be more stressful and possibly put a damper on their lifestyle and personal freedom.

It was still hot and sweaty in the midday sun just a couple of days after Labor Day in New York, and at first glance, you’d think we were out in the yard in the dead of winter.

A strategic plan allows you to be proactive in controlling your business, instead of reactive.

When you’re searching for a new, skilled employee, it’s easy to think you might never find the right candidate.

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.