This is not just another column about how to set goals. We’ve all set goals. We’ve all had the experience of accomplishing some, and we’ve all had the experience of failing to accomplish some.

In 2016, when I retired from speaking and traveling just about everywhere, I got involved with the General Society of Mechanics and Tradesmen of the City of New York. The society has been meeting regularly since 1785. They opened, and continue to operate, the second-oldest membership library in New York City.

A sales acronym is a shortcut to remembering the key steps your service technicians can follow to have a repeatable sales approach to running a service call.

Freedom comes from consciously creating your life, business and relationships.

Sales and marketing aren’t the same thing, but they can be powerful when combined.

Decades ago, I was rocking on the porch of a Victorian house we had rented for a week in Cape May, New Jersey, our beautiful summer city by the sea.

Once you know your learning style, you can start to create real change within your company.

Do you ever question your belief results? (Perhaps you’ve never heard the term “belief results,” which could be because I just made it up — it just seems to best explain what I want to share with you in this column.)

Why we do what we do” is why I do what I do. My job is to “change behavior.

It’s déjà vu all over again” is a famous quote by the late, great Yogi Berra. I’ve lived this scenario, and I’m betting you have, too. I’m talking about callbacks — the woe of the contracting industry.