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Just about every company claims to have a family culture, but not every company truly works hard to make it a fact. Harrell-Fish Inc. (HFI) is one of the good ones. With its vision statement, “We will relentlessly grow, develop and build our people, company and communities for a better future,” it’s clear HFI puts its employees first.
I was lucky enough to be able to take a week off from work at the beginning of July. Though we attended so many family functions and get-togethers, I almost felt I needed another vacation to recover from my first vacation. Ever had one of those?
For those not directly connected to the field service industry, it might be surprising to learn that many technicians in this space do not have the tools or information available to make quotes on the spot and still struggle with finding transparent solutions for scheduling — resulting in delays and lost business.
During JP Morgan’s investor day, investors heard optimistic tones coming from JP Morgan CEO Jamie Dimon, who referred to our situation as “Strong economy, big storm clouds,” and went on to explain “I’m calling it storm clouds because they’re storm clouds. They may dissipate.” Dimon, who is known for his keen eye on the market, added that a recession is possible, but it would be unlike past downturns because of the unique mix of economic conditions we see ourselves in today.
You would never send your plumbers into the field without training and tools, right? What about the necessary sales training? Here is a simple 8-step approach that you can weave into your weekly service meetings to boost your team’s effectiveness in promoting add-ons.
All of my employees and I were sitting in our trucks eating lunch when the OSHA inspectors arrived on the commercial job site, which was a two-story addition to a nursing home. Talk about fear — the other trades and general contractor’s employees about had a coronary!
