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Home » Authors » Kristen R. Bayles
Kristen R. Bayles

Kristen R. Bayles

Kristen R. Bayles is the Associate Editor for Plumbing & Mechanical and Supply House Times. With deep family roots in the plumbing industry and a Bachelor’s degree in English from the University of Montevallo, Kristen brings a unique perspective to her coverage of industry trends, emerging technologies and business insights for plumbing and HVAC professionals.

Connect with Kristen on LinkedIn or reach her at baylesk@bnpmedia.com.

Associate Editor
Articles

ARTICLES

My Professional Plumber's truck in front of a house.
Truck of the Month

Truck of the Month: My Professional Plumber

The Knoxville, TN based plumbing company is celebrating 16 years in the business with a fresh new look.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
August 31, 2026

The Knoxville, Tennessee-based company has been in business for 16 years, and is expanding beyond plumbing to add heating and air services. For owner Jamie Foster, that growth presented an opportunity to rethink the company’s longtime branding.


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An infographic with "Water Heater Shipment Data" over a chart.

Water Heater Shipments Show Signs of Improvement in June

AHRI data shows residential gas and electric shipments returning to monthly growth, while the commercial market remains mixed through the first half of 2026.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
August 27, 2026

Three of the four storage water heater categories posted year-over-year monthly increases: residential gas rose 6.7%, residential electric increased 0.8% and commercial electric jumped 10.9%. Commercial gas was the exception, declining 5%.


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And So It Flows with Mike Rizzuto
And So It Flows Podcast

How Shower Design is Changing

Shower design has come a long way from the days when homeowners simply accepted whichever drain happened to be on the plumber's truck.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
August 18, 2026
On this episode of And So It Flows, Plumbing & Mechanical Associate Editor Kristen Bayles is joined by Mike Rizzuto, National Technical Sales West for Infinity Drain, to discuss how changing consumer expectations are reshaping shower and drain design.
Read More
Birmingham Small Business Week

The Next Shift in Wastewater Training

As utilities prepare for large-scale retirements, Nyad is building an AI tool to preserve operator knowledge and deliver guidance when newer workers need it most.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
August 11, 2026

For Nyad, success is not measured by removing operators from the process. It is measured by giving more operators access to the kind of guidance that has traditionally depended on who happened to be on shift.


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Water damage and mold in a room.

When Every Minute Counts: The Plumber's Role in Water Damage Recovery

According to restoration professionals, the first hour after a plumbing failure often determines whether damage remains a relatively straightforward cleanup, or escalates into mold remediation, structural repairs and the permanent loss of furniture, electronics and irreplaceable family heirlooms.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
August 6, 2026

Today's plumbing professionals do far more than repair broken pipes. By connecting homeowners with trusted restoration partners early in the process, they can help minimize structural damage, preserve irreplaceable belongings and guide customers through one of the most stressful events they may ever experience. 


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An aerial view of the Obama Presidential Center.

Plumbing Contractor Cites $3.9M in Losses Tied to Obama Presidential Center Project

Ongoing issues with payment for construction of the center in Chicago reach a new high just a month after its grand opening.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
August 3, 2026

While project stakeholders maintain that closeout on a development of this scale can take months, and in some cases years, the mounting number of mechanics' liens underscores the financial strain unresolved payment disputes can place on specialty contractors and subcontractors.


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Kristen PM Column Graphic

Water Goes Where It Wants To

The job of this industry is to make sure it has fewer chances to get there.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
July 31, 2026

Water doesn’t care about travel plans or escaping the Alabama heat, or whether the right contractor is available before Monday morning. It finds the weak point, and if that weak point goes unnoticed long enough, a small issue can become a much bigger one.


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An infographic with "Water Heater Shipment Data" over a chart.

Water Heater Shipments Stay Under Pressure Through May

AHRI's latest shipment report shows water heater residential numbers slowing, while commercial levels are up slightly.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
July 24, 2026

The latest numbers indicate that residential demand remains under pressure, particularly for electric storage water heaters, while commercial shipments present a more mixed picture. 


Read More
grinders

Made in America: A Commitment Beyond the Product

PHCP manufacturers discuss the impact of domestic manufacturing on quality, workforce development and long-term growth.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
July 21, 2026

At a time when supply chains, workforce development and economic resilience remain top concerns, many manufacturers are reaffirming their commitment to producing products in the United States. Beyond supporting local jobs, domestic operations can offer greater quality control, shorter lead times, closer collaboration between engineering and production teams, and stronger connections to customers and distribution partners.


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Large Residential Water Heating Boiler Maintenance Performed by Professional HVAC Technician

Is the Industry Ready for Heat Pump Water Heaters?

The 2029 water heater transition is closer than you think.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
July 17, 2026

For many contractors, heat pump water heaters still feel like a niche product; something tied more closely to rebates, energy programs or high-efficiency upgrades than to everyday water heater replacement work. But, according to Gregg Holladay of Bradford White, that perception is about to change quickly.


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View All Articles by Kristen R. Bayles
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