Kristen R. Bayles

Franchising offers tradespeople a structured path to entrepreneurship, combining operational know-how, leadership skills and established brands for faster growth and long-term success.

At sea, there’s no backup system for clean water. Every drop must be filtered, pumped and protected — and that’s where plumbers come in. On Mercy Ships’ floating hospitals, skilled volunteers work to maintain these life-sustaining systems, ensuring that the ability to deliver safe, reliable care doesn’t leave when the ship sails away.

Artificial intelligence is being used in a plethora of ways across the trades industry. According to Lynn Wise, CEO of Contractor in Charge, “Plumbing and mechanical contractors are moving past the experimental phase of AI and are adopting practical solutions that integrate directly into their daily operations. These tools are streamlining workflows, enhancing customer service, and boosting profitability.”

Driven by advancements in refrigerants, controls and system design, modern heat pumps are taking on applications once thought beyond their reach — from food service and healthcare to district energy and industrial processes. This evolution is creating new opportunities for engineers, facility owners and contractors to rethink how buildings are heated, cooled and powered.

People from all over the world came together with a shared purpose: to learn, grow, and help one another succeed. I sat with plumbers from Georgia during one session, and over lunch, I joined a group from Wisconsin. We talked about everything from the unique challenges of running a business in different regions to funny on-the-job stories that reminded us all why we love this industry.

In nature, water moves in carefully balanced cycles: it falls as rain, runs along streams, and percolates through the soil. Each step in that journey is absolutely critical to maintaining water's life-giving power. Similarly, human plumbing and water systems are designed to replicate that balance.

Many people still hesitate when they hear the phrase “tankless water heater.” The myths run deep: they won’t work in cold climates, they’re too expensive, they can’t keep up with demand. These misconceptions are fueled by early limitations in the technology and years of hearsay passed along between homeowners – and even some tradespeople.

Contractors are often paying for more than they realize. Here’s how slowing down, starting small, and training your team can unlock hidden efficiency and profit.

A proactive replacement of the garbage disposal months earlier would have eliminated the risk entirely. A routine inspection could have flagged the weak points before they failed. Educating tenants about proper system use — no paint down the drain, ever — might have stopped the problem at its source.