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Plumbing & Mechanical ContractorBusiness Management

And So It Flows Podcast

Rethinking Skilled Trades Hiring

How contractors can rethink hiring, skills assessment and training in the skilled trades.

By Kristen R. Bayles, Associate Editor
And So It Flows with Dan Clapper: Training in the Skilled Trades
Plumbing and Mechanical
October 28, 2026

The skilled labor shortage remains one of the biggest challenges facing plumbing and HVAC contractors, but what if part of the problem isn’t simply finding workers? What if contractors don’t have enough visibility into the skills potential employees already have?

In a recent episode of And So It Flows, Dan Clapper of Interplay Learning joined Plumbing & Mechanical to discuss how contractors can rethink hiring, skills assessment and training in the skilled trades.

Listen to the full episode

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Clapper, who grew up working in his father’s HVAC business before building a career that included working with manufacturers and contractors across the country, said resumes and certifications don't always provide the complete picture of a technician’s abilities.

Contractors have likely encountered candidates who have years of experience or certifications on paper, only to discover after hiring them that their practical skills don't match expectations.

“If you've been doing it the wrong way for 15 or 20 years, is that really the best indication of how well they're going to do on the job?” Clapper said.

Listen to the full episode of And So It Flows to hear more about skills-based hiring, simulation training and how contractors can make more informed workforce decisions.

KEYWORDS: business strategy employee retention hiring strategies podcast article skilled trades

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Kristen bayles   headshot 200x200

Kristen R. Bayles is the Associate Editor for Plumbing & Mechanical and Supply House Times. With deep family roots in the plumbing industry and a Bachelor’s degree in English from the University of Montevallo, Kristen brings a unique perspective to her coverage of industry trends, emerging technologies and business insights for plumbing and HVAC professionals.

Connect with Kristen on LinkedIn or reach her at baylesk@bnpmedia.com.

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