Items Tagged with 'podcast article'

ARTICLES

And So It Flows: How AI and Gen Z Are Transforming the Trades
And So It Flows Podcast

And So It Flows: How AI and Gen Z Are Transforming the Trades

As conversations around artificial intelligence continue to dominate headlines, an equally important shift is happening in the skilled trades.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 23, 2026
In a recent episode of And So It Flows, Roland Ligtenberg, co-founder of Housecall Pro, joined host Kristen Bayles to discuss how AI, changing workforce priorities and evolving technology are driving renewed interest in careers across plumbing, HVAC and other home service trades.
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And So It Flows Podcast: Rethinking Upselling
And So It Flows Podcast

Podcast: Rethinking Upselling

It’s all about service, not sales
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 3, 2026
Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.
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And so it flows - The Cost of Missed Calls
And So It Flows Podcast

Podcast: The cost of missed calls

How missing calls can affect your business, your revenue, and your reputation.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
March 17, 2026
In this episode of And So It Flows, Kristen Bayles spoke with Jane Blanchard, head of brand and marketing at Service Forge, about a challenge many contractors underestimate: the true cost of missed calls.
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Power Women of the Trades Podcast

Nicole Krawcke: Empowering women in the trades

New podcast series to launch at AHR Expo on Feb. 8.
Nicole Krawcke head shot 2024
Nicole Krawcke
February 9, 2023

When I first started working for Plumbing & Mechanical’s sister publication, The ACHR NEWS in 2014, I was often the only woman in the room at industry events. Those first few conferences were just a bit intimidating. In fact, it wasn’t until a HARDI annual conference that I first met other women in the industry — shout out to Colleen Keyworth, director of sales and marketing for Online-Access and immediate past president of Women in HVACR, for her immediate friendship then and for all the years since!


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