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And So It Flows Podcast

How Shower Design is Changing

Shower design has come a long way from the days when homeowners simply accepted whichever drain happened to be on the plumber's truck.

Kristen R. Bayles

August 18, 2026

On this episode of And So It Flows, Plumbing & Mechanical Associate Editor Kristen Bayles is joined by Mike Rizzuto, National Technical Sales West for Infinity Drain, to discuss how changing consumer expectations are reshaping shower and drain design.

And So It Flows Podcast

Understanding Backflow Prevention

Breaking down the basics, codes, and technology

Hannah Belloli-Oster

August 17, 2026

From common misconceptions to evolving technology, this episode explores what contractors need to know about backflow prevention, including inspections, repairs, replacements, codes, and selecting the right solutions.

And So It Flows Podcast

Retention: The Best Exit Strategy

In a new episode of And So It Flows, Chris Buttenham discusses how retention planning can help plumbing contractors protect company value before a future sale.

Kristen R. Bayles

July 16, 2026

Buttenham says plumbing business owners should start thinking about retention years before a sale, especially if they want the company to thrive after they step away.

And So It Flows Podcast

Heat Pump Water Heaters in Real Life

Contractors may want to start getting “heat pumped up.”

Kristen R. Bayles

June 18, 2026

On a recent episode of And So It Flows, Kristen Bayles sat down with Gregg Holladay, business development manager for specialty markets at Bradford White, to discuss the growing role heat pump water heaters are expected to play in the residential plumbing market and why contractors need to start preparing now.

And So It Flows Podcast

And So It Flows: How AI and Gen Z Are Transforming the Trades

As conversations around artificial intelligence continue to dominate headlines, an equally important shift is happening in the skilled trades.

Kristen R. Bayles

April 23, 2026

In a recent episode of And So It Flows, Roland Ligtenberg, co-founder of Housecall Pro, joined host Kristen Bayles to discuss how AI, changing workforce priorities and evolving technology are driving renewed interest in careers across plumbing, HVAC and other home service trades.

And So It Flows Podcast

Podcast: Rethinking Upselling

It’s all about service, not sales

Kristen R. Bayles

April 3, 2026

Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.

And so it flows - The Cost of Missed Calls

And So It Flows Podcast

Podcast: The cost of missed calls

How missing calls can affect your business, your revenue, and your reputation.

Kristen R. Bayles

March 17, 2026

In this episode of And So It Flows, Kristen Bayles spoke with Jane Blanchard, head of brand and marketing at Service Forge, about a challenge many contractors underestimate: the true cost of missed calls.

Nicole Krawcke: Empowering women in the trades

New podcast series to launch at AHR Expo on Feb. 8.

Nicole Krawcke

February 9, 2023

When I first started working for Plumbing & Mechanical’s sister publication, The ACHR NEWS in 2014, I was often the only woman in the room at industry events. Those first few conferences were just a bit intimidating. In fact, it wasn’t until a HARDI annual conference that I first met other women in the industry — shout out to Colleen Keyworth, director of sales and marketing for Online-Access and immediate past president of Women in HVACR, for her immediate friendship then and for all the years since!