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Home » Authors » Kristen R. Bayles

Articles by Kristen R. Bayles

And So it Flows: Why Revenue Doesn't Tell the Whole Story with Nate Agentis
And So It Flows Podcast

Why Revenue Doesn't Tell the Whole Story

BDR’s Nate Agentis explains why contractors need to look beyond top-line sales to understand the true financial health of their businesses.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
November 6, 2026
For plumbing and HVAC contractors, revenue can be an easy way to measure success. Hit $1 million, then $5 million, then $10 million, and from the outside, the business appears to be thriving. But what if that top-line number isn't telling the whole story?
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Charles "Charlie" Goede competing at the WorldSkills Plumbing & Heating competition.

Charles Goede Brings Home WorldSkills Medal for Excellence

Team USA’s plumbing and heating competitor reflects on the pressure, preparation and perseverance behind his performance in Shanghai.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
October 29, 2026

Plumbing apprentice Charles Goede tested his skills against the world’s top young tradespeople, and returned home with a Medal for Excellence.


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And So It Flows with Dan Clapper: Training in the Skilled Trades
And So It Flows Podcast

Rethinking Skilled Trades Hiring

How contractors can rethink hiring, skills assessment and training in the skilled trades.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
October 28, 2026
The skilled labor shortage remains one of the biggest challenges facing plumbing and HVAC contractors, but what if part of the problem isn’t simply finding workers? What if contractors don’t have enough visibility into the skills potential employees already have?
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Contractor with Customers

Why Technicians Push Back on Sales Training

For contractors struggling to get technician buy-in, Brian Burton says the problem may not be sales training itself, but how companies define, introduce and reinforce it.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
October 17, 2026

Technicians entered the trades to diagnose problems, fix equipment and provide customers with solutions … usually, it’s not to become salespeople. So, when an owner or service manager announces a new sales training initiative, the intended message and the one technicians hear can be quite different.


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An infographic with "Water Heater Shipment Data" over a chart.

Water Heater Shipments Remain Mixed

Residential gas water heater shipments increased in July, while electric and commercial shipments declined compared with the same month last year.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
September 30, 2026

AHRI's monthly shipment reports include aggregated information supplied by member companies participating in its Statistics Program. The data represents shipments to customers within the 50 states and District of Columbia, including both domestically produced and imported equipment.


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PVC pipes.

Six Distributors Named Alleged Co-Conspirators in PVC Price-Fixing Case

PVC price-fixing case expands with six distributors named as alleged co-conspirators.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
September 24, 2026

PVC antitrust litigation continues to develop as settlements top $415 million and plaintiffs identify six major distributors as alleged co-conspirators in the price-fixing case.


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And So It Flows: The Modern Mechanical Room with Mike Tamani, Richard Long and Khan Porch of KAI Engineering
And So It Flows Podcast

And So It Flows: The Modern Mechanical Room

KAI Engineering experts discuss how electrification, prefabrication and smarter controls are reshaping mechanical room design.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
September 22, 2026
For today's increasingly sophisticated mechanical rooms, designing for the future means thinking beyond installation, and considering the people who will ultimately have to operate, maintain and replace the systems inside.
Read More
PMCxE Next-Gen All-Stars 2026

2026 Next Gen All Stars: Top 40 Under 40 PHCP-PVF Professionals

Plumbing & Mechanical and Supply House Times join forces to recognize 40 rising professionals dedicated to moving the PHCP-PVF industry forward.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
Hannah Belloli-Oster
Hannah Belloli-Oster
September 16, 2026

The PHCP-PVF industry has been fighting stereotypes for decades. Though the world seems to be coming around, and more people are recognizing the opportunities available in the trades, it hasn’t happened without a fight. And it certainly hasn’t happened overnight. That makes this contest, recognizing the people who decided to dedicate their careers — their life — to this industry, all the more important.


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Casey Welch

2026 Next Gen All-Star: Casey Welch

Making home services marketing stand out
Kristen Bayles 200x200 headshot
Kristen R. Bayles
September 16, 2026

Casey Welch once thought home services might be a stop on the way to something more glamorous. Nearly 16 years later, she’s using creativity to make the trades stand out, generate opportunities for technicians and encourage more women to enter the field.




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Justin Taylor

2026 Next Gen All-Star: Justin Taylor

Turning a lifelong connection into a career
Kristen Bayles 200x200 headshot
Kristen R. Bayles
September 16, 2026

Justin Taylor grew up following his father through the supply house and always expected PHCP-PVF to become his career. Thirteen years later, he’s channeling that early connection and a competitive spirit into sales and lasting industry relationships.




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