Articles by Kristen R. Bayles

Chris Fresh, host of The Plumbing Sales Coach Podcast – The Fresh Approach, explains how a service-first culture builds trust, boosts technician confidence and ultimately leads to stronger business results.

The Armbrust Plumbing team recently had a redesign of their fleet of 18 trucks, with the help of Lemon Seed Marketing. Featuring bright blue and green, partnered with an elegant navy blue, the real star of the truck is the knight. 

Artificial intelligence won't fix broken workflows. It will simply expose them, says Powerhouse Consulting Group's Jenny Benbrook.

The latest numbers show that water heater shipments continued to soften in April, reflecting many of the same economic pressures affecting residential construction and remodeling activity. 

Industry leaders say Gen Z sees something previous generations may have overlooked: the trades offer purpose, opportunity and a chance to make a tangible impact every day.

National HVAC Technician Day serves as a reminder of the vital role these professionals play every day. While the industry continues working to strengthen its workforce pipeline, technicians remain the people who keep buildings running, businesses operating and communities comfortable.

The legislation transfers oversight from the State Plumbing Board of Louisiana and lowers training requirements, prompting debate over the future of plumbing licensure and apprenticeship.

AI-powered receptionists are emerging as a tool that can help businesses improve responsiveness, streamline operations, and compete more effectively in an increasingly fast-paced market.

The annual competition highlights the industry's top technicians while inspiring future generations to pursue careers in HVAC.