Articles by Kristen R. Bayles

For many contractors, heat pump water heaters still feel like a niche product; something tied more closely to rebates, energy programs or high-efficiency upgrades than to everyday water heater replacement work. But, according to Gregg Holladay of Bradford White, that perception is about to change quickly.

Continuing education is no longer just about learning what is new. It is about protecting quality, reducing risk and making sure contractors are prepared for the systems they will be expected to install and service next.

Chris Fresh, host of The Plumbing Sales Coach Podcast – The Fresh Approach, explains how a service-first culture builds trust, boosts technician confidence and ultimately leads to stronger business results.

The Armbrust Plumbing team recently had a redesign of their fleet of 18 trucks, with the help of Lemon Seed Marketing. Featuring bright blue and green, partnered with an elegant navy blue, the real star of the truck is the knight. 

Artificial intelligence won't fix broken workflows. It will simply expose them, says Powerhouse Consulting Group's Jenny Benbrook.

The latest numbers show that water heater shipments continued to soften in April, reflecting many of the same economic pressures affecting residential construction and remodeling activity. 

Industry leaders say Gen Z sees something previous generations may have overlooked: the trades offer purpose, opportunity and a chance to make a tangible impact every day.

National HVAC Technician Day serves as a reminder of the vital role these professionals play every day. While the industry continues working to strengthen its workforce pipeline, technicians remain the people who keep buildings running, businesses operating and communities comfortable.