On this episode of And So It Flows, Plumbing & Mechanical Associate Editor Kristen Bayles is joined by Mike Rizzuto, National Technical Sales West for Infinity Drain, to discuss how changing consumer expectations are reshaping shower and drain design.
As utilities prepare for large-scale retirements, Nyad is building an AI tool to preserve operator knowledge and deliver guidance when newer workers need it most.
For Nyad, success is not measured by removing operators from the process. It is measured by giving more operators access to the kind of guidance that has traditionally depended on who happened to be on shift.
According to restoration professionals, the first hour after a plumbing failure often determines whether damage remains a relatively straightforward cleanup, or escalates into mold remediation, structural repairs and the permanent loss of furniture, electronics and irreplaceable family heirlooms.
Today's plumbing professionals do far more than repair broken pipes. By connecting homeowners with trusted restoration partners early in the process, they can help minimize structural damage, preserve irreplaceable belongings and guide customers through one of the most stressful events they may ever experience.
While project stakeholders maintain that closeout on a development of this scale can take months, and in some cases years, the mounting number of mechanics' liens underscores the financial strain unresolved payment disputes can place on specialty contractors and subcontractors.
Water doesn’t care about travel plans or escaping the Alabama heat, or whether the right contractor is available before Monday morning. It finds the weak point, and if that weak point goes unnoticed long enough, a small issue can become a much bigger one.
The latest numbers indicate that residential demand remains under pressure, particularly for electric storage water heaters, while commercial shipments present a more mixed picture.
At a time when supply chains, workforce development and economic resilience remain top concerns, many manufacturers are reaffirming their commitment to producing products in the United States. Beyond supporting local jobs, domestic operations can offer greater quality control, shorter lead times, closer collaboration between engineering and production teams, and stronger connections to customers and distribution partners.
For many contractors, heat pump water heaters still feel like a niche product; something tied more closely to rebates, energy programs or high-efficiency upgrades than to everyday water heater replacement work. But, according to Gregg Holladay of Bradford White, that perception is about to change quickly.
In a new episode of And So It Flows, Chris Buttenham discusses how retention planning can help plumbing contractors protect company value before a future sale.
Buttenham says plumbing business owners should start thinking about retention years before a sale, especially if they want the company to thrive after they step away.
The cost of falling behind is not limited to one missed product detail: it can show up in callbacks, efficiency problems, customer dissatisfaction and reduced contractor confidence.
Continuing education is no longer just about learning what is new. It is about protecting quality, reducing risk and making sure contractors are prepared for the systems they will be expected to install and service next.