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    <title>Plumbing &amp; Mechanical Top Stories</title>
    <description>Explore the freshest and most trending topics currently making waves in the plumbing/mechanical contracting industry. Dive into the latest buzz, timely insights, and noteworthy content that's driving our industry forward.</description>
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    <item>
      <title>PHCP-PVF Price Increases: July 2026</title>
      <author>bellolih@bnpmedia.com (Hannah Belloli-Oster)</author>
      <description>While many manufacturers implemented modest increases in the low-single-digit range, some select product categories saw increases of 10% or more.</description>
      <content:encoded>
        <![CDATA[<p>While many manufacturers implemented modest increases in the low-single-digit range, some select product categories saw increases of 10% or more.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107578</guid>
      <pubDate>Wed, 08 Jul 2026 12:33:35 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107578-phcp-pvf-price-increases-july-2026</link>
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    </item>
    <item>
      <title>The TV Strategy That Builds Trust and Makes the Phone Ring</title>
      <description>TV ads can build awareness, but earned media builds trust. Learn how a strong public relations strategy can position your company as the local expert, increase credibility, and keep your business top of mind when customers need to make a call.</description>
      <content:encoded>
        <![CDATA[<p>TV ads can build awareness, but earned media builds trust. Learn how a strong public relations strategy can position your company as the local expert, increase credibility, and keep your business top of mind when customers need to make a call.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107576</guid>
      <pubDate>Tue, 07 Jul 2026 16:30:39 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107576-the-tv-strategy-that-builds-trust-and-makes-the-phone-ring</link>
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    </item>
    <item>
      <title>Extreme Ownership in the Trades: The Leadership Standard That Changes Everything</title>
      <description>Problems do not go away in business. They are part of the process. But in a culture of ownership, problems become opportunities for leadership. Instead of frustration, you get solutions. Instead of finger pointing, you get growth.</description>
      <content:encoded>
        <![CDATA[<p>Problems do not go away in business. They are part of the process. But in a culture of ownership, problems become opportunities for leadership. Instead of frustration, you get solutions. Instead of finger pointing, you get growth.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107573</guid>
      <pubDate>Mon, 06 Jul 2026 15:28:44 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107573-extreme-ownership-in-the-trades-the-leadership-standard-that-changes-everything</link>
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    </item>
    <item>
      <title>Why Service Beats Sales on Every Plumbing Call</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>Chris Fresh, host of The Plumbing Sales Coach Podcast – The Fresh Approach, explains how a service-first culture builds trust, boosts technician confidence and ultimately leads to stronger business results.</description>
      <content:encoded>
        <![CDATA[<p data-end="1047" data-start="882">Chris Fresh, host of The Plumbing Sales Coach Podcast – The Fresh Approach, explains how a service-first culture builds trust, boosts technician confidence and ultimately leads to stronger business results.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107561</guid>
      <pubDate>Fri, 03 Jul 2026 08:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107561-why-service-beats-sales-on-every-plumbing-call</link>
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    </item>
    <item>
      <title>Top 40 Under 40 Next Gen All-Star Competition Officially Open</title>
      <author>bellolih@bnpmedia.com (Hannah Belloli-Oster)</author>
      <description>Nominations are officially open for the 2026 Plumbing &amp; Mechanical and Supply House Times Top 40 Under 40 Next Gen All-Star competition.</description>
      <content:encoded>
        <![CDATA[<p>Nominations are officially open for the 2026 <em>Plumbing & Mechanical&nbsp;</em>and <em>Supply House Times</em> Top 40 Under 40 Next Gen All-Star competition.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107569</guid>
      <pubDate>Thu, 02 Jul 2026 11:54:14 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107569-top-40-under-40-next-gen-all-star-competition-officially-open</link>
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    </item>
    <item>
      <title>An Open &amp; Shut Case (Part 1)</title>
      <author>hydronicpros@gmail.com (John Siegenthaler, P.E.)</author>
      <description>As utilities and building owners look for new energy storage solutions, hydronic thermal storage presents an efficient alternative to batteries in many applications.</description>
      <content:encoded>
        <![CDATA[<p>As utilities and building owners look for new energy storage solutions, hydronic thermal storage presents an efficient alternative to batteries in many applications.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107568</guid>
      <pubDate>Wed, 01 Jul 2026 07:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107568-an-open-and-shut-case-part-1</link>
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    </item>
    <item>
      <title>From Firehouse to Jobsite: A Contractor's Approach to Water Heater Replacement</title>
      <description>A Massachusetts plumbing contractor replaced an aging indirect water heater with a larger system designed to accommodate future renovations and improve efficiency.</description>
      <content:encoded>
        <![CDATA[<p>A Massachusetts plumbing contractor replaced an aging indirect water heater with a larger system designed to accommodate future renovations and improve efficiency.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107567</guid>
      <pubDate>Wed, 01 Jul 2026 07:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107567-from-firehouse-to-jobsite-a-contractors-approach-to-water-heater-replacement</link>
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    </item>
    <item>
      <title>Truck of the Month: Armbrust Plumbing </title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>The Armbrust Plumbing team recently had a redesign of their fleet of 18 trucks, with the help of Lemon Seed Marketing. Featuring bright blue and green, partnered with an elegant navy blue, the real star of the truck is the knight.</description>
      <content:encoded>
        <![CDATA[<p><span style=" font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; widows: 2; word-spacing: 0px; display: inline !important; float: none;">The Armbrust Plumbing team recently had a redesign of their fleet of 18 trucks, with the help of Lemon Seed Marketing. Featuring bright blue and green, partnered with an elegant navy blue, the real star of the truck is the knight.&nbsp;</span>
</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107559</guid>
      <pubDate>Tue, 30 Jun 2026 12:03:32 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107559-truck-of-the-month-armbrust-plumbing</link>
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    </item>
    <item>
      <title>Are “Emergency” Jobs Costing You Money? Rethinking Dispatch Decisions </title>
      <description>Emergency demand will always be part of plumbing and mechanical work. Systems fail. Weather intervenes. Customers need help quickly. But treating urgency as an emotional reflex rather than a validated signal creates inefficiencies that compound as organizations scale.</description>
      <content:encoded>
        <![CDATA[<p><span style=" font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; widows: 2; word-spacing: 0px; display: inline !important; float: none;">Emergency demand will always be part of plumbing and mechanical work. Systems fail. Weather intervenes. Customers need help quickly. But treating urgency as an emotional reflex rather than a validated signal creates inefficiencies that compound as organizations scale. &nbsp;</span>
</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107556</guid>
      <pubDate>Tue, 30 Jun 2026 08:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107556-are-emergency-jobs-costing-you-money-rethinking-dispatch-decisions</link>
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    </item>
    <item>
      <title>AI Is Exposing the Cracks in Contractors' Operations</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>Artificial intelligence won't fix broken workflows. It will simply expose them, says Powerhouse Consulting Group's Jenny Benbrook.</description>
      <content:encoded>
        <![CDATA[<p>Artificial intelligence won't fix broken workflows. It will simply expose them, says Powerhouse Consulting Group's Jenny Benbrook.
</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107554</guid>
      <pubDate>Mon, 29 Jun 2026 07:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107554-ai-is-exposing-the-cracks-in-contractors-operations</link>
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    </item>
    <item>
      <title>The Marketing Materials Your Sales Team Actually Needs</title>
      <description>As companies begin evaluating budgets and planning for the future, many leaders focus on lead generation and brand awareness. While those initiatives are important, it is equally important to examine what happens after a prospect enters the sales funnel.</description>
      <content:encoded>
        <![CDATA[<p>As companies begin evaluating budgets and planning for the future, many leaders focus on lead generation and brand awareness. While those initiatives are important, it is equally important to examine what happens after a prospect enters the sales funnel.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107552</guid>
      <pubDate>Sat, 27 Jun 2026 10:00:11 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107552-the-marketing-materials-your-sales-team-actually-needs</link>
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    </item>
    <item>
      <title>AHRI Data Shows Water Heater Shipments Remain Soft in 2026</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>The latest numbers show that water heater shipments continued to soften in April, reflecting many of the same economic pressures affecting residential construction and remodeling activity.</description>
      <content:encoded>
        <![CDATA[<p><span style=" font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; widows: 2; word-spacing: 0px; display: inline !important; float: none;">The latest numbers show that water heater shipments continued to soften in April, reflecting many of the same economic pressures affecting residential construction and remodeling activity.&nbsp;</span>
</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107549</guid>
      <pubDate>Fri, 26 Jun 2026 10:34:01 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107549-ahri-data-shows-water-heater-shipments-remain-soft-in-2026</link>
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    </item>
    <item>
      <title>Nearly 60% of Gen Z Is Considering Skilled Trades Careers</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>Industry leaders say Gen Z sees something previous generations may have overlooked: the trades offer purpose, opportunity and a chance to make a tangible impact every day.</description>
      <content:encoded>
        <![CDATA[<p>Industry leaders say Gen Z sees something previous generations may have overlooked: the trades offer purpose, opportunity and a chance to make a tangible impact every day.
</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107544</guid>
      <pubDate>Wed, 24 Jun 2026 10:33:05 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107544-nearly-60-of-gen-z-is-considering-skilled-trades-careers</link>
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    </item>
    <item>
      <title>Visibility Matters for Contractors During Home Improvement Season</title>
      <description>For contractors, summer is the perfect opportunity to build trust and establish themselves as the experts homeowners can turn to when those projects become more complicated and they need professional support. Home service professionals who have already built credibility and visibility are far more likely to earn that business.</description>
      <content:encoded>
        <![CDATA[<p>For contractors, summer is the perfect opportunity to build trust and establish themselves as the experts homeowners can turn to when those projects become more complicated and they need professional support. Home service professionals who have already built credibility and visibility are far more likely to earn that business.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107541</guid>
      <pubDate>Tue, 23 Jun 2026 12:20:26 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107541-visibility-matters-for-contractors-during-home-improvement-season</link>
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    </item>
    <item>
      <title>HVAC Technician Day: Recognizing the Industry's Everyday Heroes</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>National HVAC Technician Day serves as a reminder of the vital role these professionals play every day. While the industry continues working to strengthen its workforce pipeline, technicians remain the people who keep buildings running, businesses operating and communities comfortable.</description>
      <content:encoded>
        <![CDATA[<p>National HVAC Technician Day serves as a reminder of the vital role these professionals play every day. While the industry continues working to strengthen its workforce pipeline, technicians remain the people who keep buildings running, businesses operating and communities comfortable.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107539</guid>
      <pubDate>Mon, 22 Jun 2026 12:01:14 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107539-hvac-technician-day-recognizing-the-industrys-everyday-heroes</link>
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    </item>
    <item>
      <title>The View From the New Desk </title>
      <author>bellolih@bnpmedia.com (Hannah Belloli-Oster)</author>
      <description>In her first editor's note, Hannah Belloli-Oster shares how a carpenter father, a journalism degree, and a few career leaps led her to Plumbing &amp; Mechanical, and why she's excited to learn alongside the industry she now serves.</description>
      <content:encoded>
        <![CDATA[<p><span style=" font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; widows: 2; word-spacing: 0px; display: inline !important; float: none;">In her first editor's note, Hannah Belloli-Oster shares how a carpenter father, a journalism degree, and a few career leaps led her to <em>Plumbing & Mechanical</em></span><span style=" font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; widows: 2; word-spacing: 0px; display: inline !important; float: none;">, and why she's excited to learn alongside the industry she now serves.</span>
</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107537</guid>
      <pubDate>Mon, 22 Jun 2026 10:43:32 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107537-the-view-from-the-new-desk</link>
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    </item>
    <item>
      <title>What Plumbing and Mechanical Contractors Get Wrong About the Cost of Finding New Work </title>
      <description>Relationship-based business development should be assessed against its fully loaded cost, including principal and estimator hours, travel, entertainment, association memberships, prequalification time, and the carrying cost of bids that do not convert.</description>
      <content:encoded>
        <![CDATA[<p>Relationship-based business development should be assessed against its fully loaded cost, including principal and estimator hours, travel, entertainment, association memberships, prequalification time, and the carrying cost of bids that do not convert.&nbsp;</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107538</guid>
      <pubDate>Mon, 22 Jun 2026 09:53:56 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107538-what-plumbing-and-mechanical-contractors-get-wrong-about-the-cost-of-finding-new-work</link>
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    </item>
    <item>
      <title>The Execution Gap: Why Great Ideas Die in the Field</title>
      <description>Here is the truth I have seen time and time again: most businesses do not struggle with ideas, they struggle with execution. The gap between what we know and what we consistently do is where businesses either grow or stall.</description>
      <content:encoded>
        <![CDATA[<p>Here is the truth I have seen time and time again: most businesses do not struggle with ideas, they struggle with execution. The gap between what we know and what we consistently do is where businesses either grow or stall.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107536</guid>
      <pubDate>Thu, 18 Jun 2026 16:11:01 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107536-the-execution-gap-why-great-ideas-die-in-the-field</link>
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    </item>
    <item>
      <title>Heat Pump Water Heaters in Real Life</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>On a recent episode of And So It Flows, Kristen Bayles sat down with Gregg Holladay, business development manager for specialty markets at Bradford White, to discuss the growing role heat pump water heaters are expected to play in the residential plumbing market and why contractors need to start preparing now.</description>
      <content:encoded>
        <![CDATA[On a recent episode of And So It Flows, Kristen Bayles sat down with Gregg Holladay, business development manager for specialty markets at Bradford White, to discuss the growing role heat pump water heaters are expected to play in the residential plumbing market and why contractors need to start preparing now.]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107531</guid>
      <pubDate>Thu, 18 Jun 2026 12:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107531-heat-pump-water-heaters-in-real-life</link>
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    </item>
    <item>
      <title>Fake Plumbing Contractor Arrested on Fraud, Burglary, and Elder Abuse Charges</title>
      <author>bellolih@bnpmedia.com (Hannah Belloli-Oster)</author>
      <description>A Riverside, California, contractor fraud investigation has led to the arrest of a man accused of posing as a licensed plumbing contractor, stealing from an elderly resident, and using a stolen contractor license number.</description>
      <content:encoded>
        <![CDATA[<p>A Riverside, California, contractor fraud investigation has led to the arrest of a man accused of posing as a licensed plumbing contractor, stealing from an elderly resident, and using a stolen contractor license number. </p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107526</guid>
      <pubDate>Wed, 17 Jun 2026 14:31:13 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107526-fake-plumbing-contractor-arrested-on-fraud-burglary-and-elder-abuse-charges</link>
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    </item>
    <item>
      <title>The Benefits Package Your Best Technicians Are Quietly Comparing You Against </title>
      <description>In a hyper-competitive market, talent poaching happens instantly. Salary matches provide short-term retention, but fail to build long-term loyalty. The true competitive advantage comes from the daily workplace experience.</description>
      <content:encoded>
        <![CDATA[<p>In a hyper-competitive market, talent poaching happens instantly. Salary matches provide short-term retention, but fail to build long-term loyalty. The true competitive advantage comes from the daily workplace experience. &nbsp;</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107525</guid>
      <pubDate>Tue, 16 Jun 2026 07:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107525-the-benefits-package-your-best-technicians-are-quietly-comparing-you-against</link>
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    </item>
    <item>
      <title>Does Buying a Company Make Sense?</title>
      <description>Thinking about acquiring another plumbing company? Growth can be appealing, but an acquisition may create more challenges than opportunities, especially if you plan to sell your business in the near future. Learn why debt, integration hurdles, operational risks and buyer perceptions can impact your company’s value, and what business owners should consider before making a move.</description>
      <content:encoded>
        <![CDATA[<p>Thinking about acquiring another plumbing company? Growth can be appealing, but an acquisition may create more challenges than opportunities, especially if you plan to sell your business in the near future. Learn why debt, integration hurdles, operational risks and buyer perceptions can impact your company’s value, and what business owners should consider before making a move.

</p><br>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107521</guid>
      <pubDate>Mon, 15 Jun 2026 11:06:59 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107521-does-buying-a-company-make-sense</link>
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    <item>
      <title>Louisiana Plumbing Reform Bill Draws Concerns</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>The legislation transfers oversight from the State Plumbing Board of Louisiana and lowers training requirements, prompting debate over the future of plumbing licensure and apprenticeship.</description>
      <content:encoded>
        <![CDATA[<p>The legislation transfers oversight from the State Plumbing Board of Louisiana and lowers training requirements, prompting debate over the future of plumbing licensure and apprenticeship.
</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107513</guid>
      <pubDate>Fri, 12 Jun 2026 07:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107513-louisiana-plumbing-reform-bill-draws-concerns</link>
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    </item>
    <item>
      <title>How a New PHCC Program is Turning Inmates into Tomorrow’s Plumbers and HVAC Techs</title>
      <author>keatinga@bnpmedia.com (Austin Keating)</author>
      <description>A new PHCC-backed program inside Hamilton County Jail is equipping inmates with hands-on HVAC and plumbing skills.</description>
      <content:encoded>
        <![CDATA[<p>A new PHCC-backed program inside Hamilton County Jail is equipping inmates with hands-on HVAC and plumbing skills.</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107514</guid>
      <pubDate>Thu, 11 Jun 2026 07:00:26 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107514-how-a-new-phcc-program-is-turning-inmates-into-tomorrows-plumbers-and-hvac-techs</link>
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      <title>Seizing Control</title>
      <author>hydronicpros@gmail.com (John Siegenthaler, P.E.)</author>
      <description>Air-to-water heat pumps are different from boilers. As the outdoor air temperature decreases, their heating output decreases. That’s a characteristic of all air-source heat pumps, and it runs opposite to how heating load changes with decreasing outdoor temperature.</description>
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        <![CDATA[<p>Air-to-water heat pumps are different from boilers. As the outdoor air temperature decreases, their heating output decreases. That’s a characteristic of all air-source heat pumps, and it runs opposite to how heating load changes with decreasing outdoor temperature.&nbsp;</p>]]>
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      <guid>http://www.pmmag.com/articles/107511</guid>
      <pubDate>Wed, 10 Jun 2026 11:57:34 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107511-seizing-control</link>
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    <item>
      <title>The Hidden Cost of Material Procurement in Plumbing Projects</title>
      <description>While managing field productivity is critical, many contractors routinely overlook a silent profit killer hiding in plain sight: material procurement.</description>
      <content:encoded>
        <![CDATA[<p>While managing field productivity is critical, many contractors routinely overlook a silent profit killer hiding in plain sight: material procurement.</p>]]>
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      <guid>http://www.pmmag.com/articles/107506</guid>
      <pubDate>Tue, 09 Jun 2026 12:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107506-the-hidden-cost-of-material-procurement-in-plumbing-projects</link>
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      <title>PHCP-PVF Price Increases: June 2026</title>
      <author>bellolih@bnpmedia.com (Hannah Belloli-Oster)</author>
      <description>Manufacturers announced another round of PHCP-PVF price increases in June, with adjustments affecting insulation, valves, fittings, pumps, water heating products, and specialty plumbing components. See which suppliers raised prices and when the changes take effect.</description>
      <content:encoded>
        <![CDATA[<p>Manufacturers announced another round of PHCP-PVF price increases in June, with adjustments affecting insulation, valves, fittings, pumps, water heating products, and specialty plumbing components. See which suppliers raised prices and when the changes take effect.</p>]]>
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      <guid>http://www.pmmag.com/articles/107505</guid>
      <pubDate>Tue, 09 Jun 2026 08:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107505-phcp-pvf-price-increases-june-2026</link>
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      <title>Clear the Clutter and Make Your Company Ready to Sell</title>
      <description>Whatever the reason, preparing to sell the company you have created and managed is a major decision that requires careful planning.</description>
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        <![CDATA[<p><span style=" font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; widows: 2; word-spacing: 0px; display: inline !important; float: none;">Whatever the reason, preparing to sell the company you have created and managed is a major decision that requires careful planning.</span>
</p>]]>
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      <guid>http://www.pmmag.com/articles/107503</guid>
      <pubDate>Mon, 08 Jun 2026 10:29:41 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107503-clear-the-clutter-and-make-your-company-ready-to-sell</link>
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      <title>The New Front Line of Customer Service</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>AI-powered receptionists are emerging as a tool that can help businesses improve responsiveness, streamline operations, and compete more effectively in an increasingly fast-paced market.</description>
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        <![CDATA[<p><span style=" font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; widows: 2; word-spacing: 0px; display: inline !important; float: none;">AI-powered receptionists are emerging as a tool that can help businesses improve responsiveness, streamline operations, and compete more effectively in an increasingly fast-paced market.</span>
</p>]]>
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      <guid>http://www.pmmag.com/articles/107485</guid>
      <pubDate>Fri, 05 Jun 2026 08:00:00 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107485-the-new-front-line-of-customer-service</link>
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      <title>Showcasing HVAC Excellence on a National Stage</title>
      <author>baylesk@bnpmedia.com (Kristen R. Bayles)</author>
      <description>The annual competition highlights the industry's top technicians while inspiring future generations to pursue careers in HVAC.</description>
      <content:encoded>
        <![CDATA[<p>The annual competition highlights the industry's top technicians while inspiring future generations to pursue careers in HVAC.&nbsp;</p>]]>
      </content:encoded>
      <guid>http://www.pmmag.com/articles/107498</guid>
      <pubDate>Thu, 04 Jun 2026 10:00:44 -0400</pubDate>
      <link>https://www.pmmag.com/articles/107498-showcasing-hvac-excellence-on-a-national-stage</link>
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