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Home » Topics » Plumbing & Mechanical Contractor » Business Management

Business Management
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Close up of saleswoman doing the checkout using a credit card reader and smartphone at a garden center. **DESIGN ON CREDIT CARD WAS MADE FROM SCRATCH BY US**
Service Plumbing Pros | Matt Michel

How should you handle merchant service fees?

Quit looking at merchant service fees as an expense.
Matt Michel
Matt Michel
August 9, 2024

Some customers prefer using credit cards, but accepting them means paying merchant service fees. Contractors may offer cash discounts or add an upcharge, so consider how to handle merchant services.


Read More
Business concepts, evaluation and assessment

How scorecards help level-up your team.

Scoring for success
Kenny Chapman
Kenny Chapman
August 7, 2024

Last month, I introduced the core elements of our training: organizational charts, scorecards, and processes. These form the foundation of your business, providing clarity and accountability. This month, we'll focus on scorecards and how they contribute to team success.


Read More
0724 PM Matt Michel column feature image: People and modern technology connection.
Service Plumbing Pros | Matt Michel

6 groups every plumber should join

The benefits of networking.
Matt Michel
Matt Michel
July 10, 2024

Plumbers are typically independent and work alone from a service truck, but there are significant benefits to joining groups. These can include learning from peers and expanding your customer base. Consider joining these six groups as a plumber.


Read More
Organizational chart using multi-colored human figures
The Blue Collar Coach | Kenny Chapman

How organizational charts accelerate team efficiency

A game plan for success.
Kenny Chapman
Kenny Chapman
July 2, 2024

Our training at The Blue Collar Success Group focuses on three crucial areas: scorecards, processes, and organizational charts. These components are essential for clarity, motivation, and accountability. This month, we will focus on organizational charts.


Read More
Smiling construction worker shaking hands with supervisor while standing in building in construction process.
Service Plumbing Pros | Matt Michel

4 things you must do to justify a higher price

Best practices for earning more revenue.
Matt Michel
Matt Michel
June 10, 2024

In every market, some companies offer low-priced products, while others offer high-priced premium products. If you want to justify a higher price, here are four things you must do.


Read More
Businessmen in casual dress having a discussion.
The Blue Collar Coach | Kenny Chapman

Shifting leadership styles from field to office

A guide for growing managers.
Kenny Chapman
Kenny Chapman
June 4, 2024

I have a question for all my fellow leaders in the trades: How well do you remember the days when you were solely in the field?


Read More
BuyFin-Merchant-iPad.png

BuyFin payment processing and consumer financing now available to help business owners unlock growth

May 7, 2024

BuyFin Payment Processing, which is offered in conjunction with third-party partners, helps business owners get paid faster from customers with competitive processing rates and a best-in-class technology platform, the company states.


Read More
Diverse group of male and female business professionals talking together in corporate office lobby during social gathering.
Service Plumbing Pros | Matt Michel

Networking for commercial plumbers

Nine ways to build key relationships.
Matt Michel
Matt Michel
May 7, 2024

Larry Taylor, a renowned contractor, believed that networking is the key to commercial sales. Business is built on relationships, and networking helps build them. Here are nine ways to network effectively.


Read More
Low angle close-up of two hands passing a relay baton, with focus on the hand holding the baton, against a clear blue sky.
The Blue Collar Coach | Kenny Chapman

Nurturing the next generation of leaders in the home services trades

Best practices for succession planning.
Kenny Chapman
Kenny Chapman
May 3, 2024

Succession is a crucial phase for leaders. Proper planning and strategy can make it the best decision for the company.


Read More
April 2024 PM Matt Michel column feature image of water tap with hot water and steam.
Service Plumbing Pros | Matt Michel

Beating the scalding and legionella paradox

Plumbers can spot add-on opportunities while on calls to help protect customers.
Matt Michel
Matt Michel
April 2, 2024

Scalding remains a hidden danger lurking in homes across the United States, particularly impacting the vulnerable. The plumber can avoid the unintended consequences of simply lowering water temperatures.


Read More
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    • BATH & KITCHEN PRO
    • BUSINESS MANAGEMENT
    • HIGH EFFICIENCY HOMES
    • TECHNOLOGY
    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
    • CODES
    • GREEN PLUMBING & MECHANICAL
    • PROJECT PROFILES
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