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Plumbing & Mechanical ContractorBusiness Management

Guest Editorial | Jim Hinshaw & Christopher Lollini

From grassroots to Google: Turning community engagement into online visibility

You’re already doing marketing right — you just don’t know it yet.

By Chris Lollini, Jim Hinshaw
Engineer, architect and business man working on the engineering project at construction site.
Image source: ljubaphoto / E+ / Getty Images
January 27, 2026

Every Saturday across the country, contractors are sponsoring Little League teams, setting up “cool zones” at summer parades, or passing out free ice cream after installs. These acts of goodwill make an impression. They build trust, name recognition, and community pride, the kind of marketing money can’t really buy.

But when Monday morning rolls around, most of those efforts disappear in Google’s eyes. The people at the parade may remember your name, but Google doesn’t, because no one captured or connected those moments online.

The good news? You can fix that without changing what you’re already doing. With a few intentional steps, you can make sure the work you do in your community not only wins hearts, but also helps you win searches.

Grassroots marketing starts with systems and culture

Chris Lollini circle headshot updated 350x325

Chris Lollini Image courtesy of Chris Lollini

For contractors, the best marketing doesn’t start with a clever ad, it starts with a strong culture and consistent systems.

When you write down how you answer the phone, how you knock on doors, and how you follow up after every job, you’re creating repeatable excellence. Marketing is no different. You don’t need to reinvent it every month, you just need a system for showing up.

At our company, we plan community involvement the same way we plan maintenance calls. Each quarter, our team chooses a few local events, maybe a car show, a high school fundraiser, or a “gift of heat” installation for a family in need. Then we train our team on what that event means: how to represent the company, how to engage with people, and how to have fun doing it.

We also celebrate our people for doing it. Their faces go up on the wall, we post their photos online, and we tell their stories. That builds a sense of belonging inside the company, and a sense of connection outside of it.

When you make community visibility a system, not an afterthought, it becomes natural. And that’s when your reputation really starts to grow.

Google rewards what communities already recognize

» Read More Guest Editorials

What Jim just described, that consistent, values-driven community presence, is gold for your online visibility. Google’s goal is simple: show the best, most trusted local companies to searchers.

So, how does Google decide who’s trusted? It looks for brand signals, moments when people are searching your name, mentioning your business, or linking to you from other local websites.

That’s where your community involvement can quietly supercharge your Google Business Profile (GBP) and your local Search Engine Optimization (SEO).

When your logo is on a banner at the softball field and parents Google your company during the game: that’s a branded search. When a local news site thanks you for sponsoring the 5K and links back to your website: that’s a backlink. When you post photos from the event on your Google Business Profile: that’s fresh, relevant content.

Google sees all of it. And every one of those small interactions tells the algorithm, “This company matters here.”

When you make community visibility a system, not an afterthought, it becomes natural. And that’s when your reputation really starts to grow.

How to turn local moments into online momentum

You’re already investing time and money into community events, now it’s time to connect the dots so that investment pays off online, too.

Here’s a simple playbook that blends grassroots engagement with online visibility:

  1. Capture it. Take photos and short videos at every event: your team in uniform, your banner, people having fun.
  2. Post it. Share those photos on your Google Business Profile, website, and social media. Add a short caption and a local tag (e.g., “Cooling off the crowd at the Franklin Summer Parade!”).
  3. Prompt engagement. Encourage people to Google your company name, leave a review, or favorite your profile when interacting with you or during an announcement you might be able to make to the event. You can even turn it into a light contest: “Google [Your Company Name], click ‘Follow,’ and show us for a free T-shirt!”
  4. Leverage partnerships. Ask the event organizers, schools, or nonprofits you sponsor to include your name and a link on their website or social post.
  5. Make it a routine. Add these steps to your internal marketing checklist so every event gets the same digital follow-through.

Think of every community event as a GBP and SEO supercharging opportunity, not in a gimmicky way, but as a chance to help Google see the trust you’re already building.

Make it a habit

The companies that dominate their markets aren’t always the biggest, they’re the most consistent. They show up at the car show every year. They sponsor the same youth team every season. They celebrate their people publicly and often.

And when they connect those grassroots habits to their online footprint, the results multiply. Your community already knows who you are. It’s time to make sure Google does, too.

Because when your real-world reputation and your online presence move in sync, you don’t just show up in search results, you show up where it matters most: in your customers’ minds.

KEYWORDS: marketing technology and operations

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Chris lollini circle headshot updated 200x200

Chris Lollini owns Reputation Igniter, an agency that hyper-specializes in optimizing and ranking Google Business Profiles for plumbing and HVAC companies. With over a decade of dedicated service to local plumbing and HVAC firms and deep expertise in GBPs, Chris' strategies ensure strong visibility in a business' local service area. They want to boost service calls and installs, not fancy marketing metrics that don't drive profits. His time serving in the US Navy as a nuclear engineer fostered his love for and commitment to the plumbing and HVAC trade. Outside of that, he’s a devoted husband and father of three who loves to surf and snowboard whenever he makes the time. reputationigniter.com | chris@reputationigniter.com | (972) 640-2474

Jim Hinshaw is a seasoned leader and entrepreneur in the trades service industry, with deep expertise in creating repeatable systems, building values-driven culture, and scaling high-performance field teams for HVAC and plumbing companies. servicenation.com | jhinshaw@servicenation.com

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