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When Brady Jolly steps into the office each morning, he’s carrying more than the responsibility of running a nearly 60-person business. He’s carrying forward the legacy of a company his parents founded back in 1979 — a company that has reinvented itself more than once and is today on a mission to "reimagine how the world experiences home services."

Most crucial of all is developing a strong team of mentors who can help nurture aspiring technicians. This is often where the true value of an apprenticeship program is revealed. Most contractors have at least one veteran tradesperson about whom they would say, "I wish I had 10 of them!"

Not every ride-along ends in a hire, and that’s by design. Last year, a candidate with over 20 years of experience applied. On the phone, he nailed every question with the right answer and knew what to say to capture my attention. His resume looked solid, so I invited him for a ride-along. But when he joined our team, the cracks appeared.

Not every ride-along ends in a hire, and that’s by design. Last year, a candidate with over 20 years of experience applied. On the phone, he nailed every question with the right answer and knew what to say to capture my attention. His resume looked solid, so I invited him for a ride-along. But when he joined our team, the cracks appeared.

Women make up only 2-3% of the plumbing workforce and 8% of plumbing apprentices. In construction trades, they hold 3.9% of roles like plumber or pipefitter, a 32% increase since 2016, totaling over 314,000 tradeswomen, according to the Institute of Women’s Policy Research.

CONNECT brings together professionals and emerging leaders, contractors, vendors and educators in a collaborative environment. Attendees will leave not only with fresh insights and tools for success but also with the kind of personal connections that support long-term growth and innovation.

If you’re leading a plumbing team today, you’re probably dealing with a whole mix of generations, attitudes, and learning styles. The top-down, “Because I said so,” approach may have worked in the past (barely), but it’s not cutting it now. The truth is, people don’t want to be managed—they want to be developed.

Baby Boomers own the most homes in the U.S., but Millennials and Gen Z are gaining. In 2024, Millennials made up 29% of homebuyers, while 33% of older Gen Z members (around 27) are homeowners, compared to about 40% of the same-age Baby Boomers.

It’s about clarity and consistency. Are your techs empowered to say no to unreasonable requests? Do they feel supported when a client pushes back? Do your customers understand the value behind your pricing, and the fact that your team isn’t just delivering a service, they’re delivering their skill, time and care?

We almost never charge for “add-ons” when doing large contract jobs. We are very thorough when we do estimates, and try to include everything we can think of. As a matter of fact, we have bid and won over a dozen jobs that specifically excluded “change orders.”