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Home » Topics » Plumbing & Mechanical Contractor » Business Management

Business Management
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 On the Senate Media Balcony with Dain Hansen of IAPMO and Barb Donaldson of PPI.
Guest Editorial | Dan Ashenden – Group Publisher, BNP Media’s Plumbing Group

Championing water safety, accessibility and sustainability

My Summer Field Trip to Washington DC/Capitol Hill.
Dan Ashenden 200x200 author headshot
Dan Ashenden
August 5, 2025

One of the most powerful parts of the trip was witnessing how personal stories and local successes resonate with policymakers. Whether it was a community's struggle with water quality or the adoption of cutting-edge conservation practices, these conversations helped bridge the gap between policy and lived experience.


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Generic trade show stand with blurred zoom defocusing.
Service Plumbing Pros | Matt Michel

12 steps to improve home show results from plumbing contractors

Matt Michel
Matt Michel
July 21, 2025

Too many plumbers overlook the opportunities presented by home and garden shows. Attendance at shows has been increasing every year since the pandemic. Up to 90% of attendees are homeowners. Attendees are typically 35-64 years old and affluent. They attend the show because they want to make improvements in their homes and yards.


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A young male plumber in red overalls is smiling and talking with a woman while working under the kitchen sink.
From the Editor | Kristen Bayles

From leak to lesson: Why transparency and trust matter just as much as the tools in the plumbing and mechanical trades

Kristen Bayles 200x200 headshot
Kristen R. Bayles
July 15, 2025

Plumbing and mechanical professionals bear more responsibility than often recognized. They ensure building safety, function, and peace of mind for occupants. Every installation, service, or check involves managing expectations, reducing risks, and building trust.


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A male home inspector is using an endoscope inspection camera to check the kitchen tube
Guest Editorial | Lindsay Renkel

Work smarter, not harder: giving labor productivity a boost with technology

Facing a growing labor gap, plumbing and mechanical contractors are turning to digital tools.
Lindsay Renkel author profile
Lindsay Renkel
July 14, 2025

Advances in hardware and software open the door to future-proof projects, maximize resources and unlock new efficiencies. Here are three ways plumbing and mechanical contractors can use technology to get more done despite the industry’s shortage of skilled labor.


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The The United States Capitol in Washington, D.C., a blue sky with clouds in the background.

PHCC members meet with Legislators on Capitol Hill to make voices heard

Energy policy and workforce development among top concerns addressed.
Natalie Forster
Natalie Forster
July 11, 2025

Plumbing contractors are engaging directly with legislators to promote policies for clean water, workforce development, and resilient plumbing. Over 100 PHCC members, leaders, and industry stakeholders met in Washington from May 20–21 to support industry issues.


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A rented forklift with boom extension outside of a home during a historic boiler replacement.
Heating Perceptions | Scott Secor

Boiler job proves the power of teamwork and the right rental equipment

Old building, heavy iron, and a small crew.
Scott Secor
Scott Secor
July 10, 2025

On large jobs, we sometimes hire subcontractors to help us out. Other times, we will do all of the work in house. Often, we rent tools that make the job easier.


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Happy couple shaking hands with their real estate agent after successful deal in the apartment. Workers wearing yellow safety hats and overalls are in the background.
Contractor's Corner | Dave Yates

Working with home warranty companies

The partnership can pay off, but only if you control the terms and play by the rules.
Dave Yates
Dave Yates
July 8, 2025

Since home warranty companies deal with numerous customers and service contracts, they can provide a steady stream of work, which helps maintain cash flow, even in slow seasons or during economic downturns.


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Plumber using the DEWALT 20V MAX* Plastic Tubing Cutter to cut a white tube.

Making tough jobs easier: Most-used tools by plumbers in 2025

Survey reveals most-used tools by plumbing contractors in 2025; tried-and-true hand tools and Pro Press solutions are nonnegotiable.
Natalie Forster
Natalie Forster
July 7, 2025

The 2025 survey asked a handful of simple questions, starting with, “What is your most-used plumbing tool?” Nearly 25% of respondents said Channel Locks, while the majority of other contractors shared that their most-reached-for tool is a set of pump pliers. Adjustable wrenches and screwdrivers, specifically Philips-head, are notably popular as well.


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Plumber explaining to a client the problem with her kitchen sink before fixing it.
Service Plumbing Pros | Matt Michel

Two dozen ways to be easy to do business with: part II

Twelve tips to make sure that your customers keep coming back.
Matt Michel
Matt Michel
June 19, 2025

Are you easy to do business with? You might think so, but there's always room for improvement. Here are twelve ways to make it easier for others to work with you. How many do you practice?


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Plumber And Apprentice Fitting Central Heating

Prepping for the next generation

The next generation is inheriting the skilled trades industry at an interesting time. How can you prepare them?
Kristen Bayles 200x200 headshot
Kristen R. Bayles
June 18, 2025

Allow your young workers time to learn. Mistakes will happen; turn them into learning opportunities. Do your best to create an environment where questions are encouraged! We all start somewhere, after all. And, most importantly, recognize growth when you see it. Gen-Z workers seem to thrive off of praise, so don’t be shy with it!


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