Business Management

And So It Flows Podcast

Inside ASPE’s 2026 Convention & Expo: Education, Innovation and Connections in OKC

September 3, 2026

In this episode of So It Flows, ASPE president Bryan L. Hutton shares what attendees can expect from the organization’s big biennial event, from technical education and new technologies to networking with plumbing engineers, designers, contractors, manufacturers, and other industry professionals.

The Click Goes to the Contractor They’ve Heard Of

Jeff Randolph

August 24, 2026

A familiar name can make all the difference when a homeowner needs help fast. That's why building brand recognition before the emergency can give plumbing and mechanical contractors an edge when customers are ready to call.

And So It Flows Podcast

Understanding Backflow Prevention

Breaking down the basics, codes, and technology

Hannah Belloli-Oster

August 17, 2026

From common misconceptions to evolving technology, this episode explores what contractors need to know about backflow prevention, including inspections, repairs, replacements, codes, and selecting the right solutions.

Quality Heating Cooling Plumbing & Electric team

Serving Beyond the Service Call: Building a People-First Trades Business

Why human connection, not hustle or hype, is the real differentiator in residential HVAC and plumbing

Chris Lollini

Cassie Pound

July 22, 2026

In a business driven by efficiency and productivity, Cassie Pound believes the greatest competitive advantage is human connection. Learn how her people-first approach to leadership, hiring and customer service has built a culture of trust that extends far beyond the service call.

Building contractor looking at data on his laptop

Plugging the Leaks: How to Fix the Data Gaps in Your Plumbing Business

Phil Hotarek

July 21, 2026

Understanding where business intelligence leaks occur can help contractors improve cash flow, strengthen margins and make smarter operational decisions.

And So It Flows Podcast

Retention: The Best Exit Strategy

In a new episode of And So It Flows, Chris Buttenham discusses how retention planning can help plumbing contractors protect company value before a future sale.

Kristen R. Bayles

July 16, 2026

Buttenham says plumbing business owners should start thinking about retention years before a sale, especially if they want the company to thrive after they step away.

The Blue Collar Coach | Kenny Chapman

The Next Level Leader: Building a Company That Runs Without You

Kenny Chapman

July 16, 2026

The next-level leader does not do everything. They build the people and the systems that make everything work, long after they step away from the day-to-day.

Driving Growth in Plumbing Today

Labor shortages and changing regulations are reshaping the industry, making adaptability a competitive advantage

Tim House

July 13, 2026

Contractors who continue to grow will be the ones who stay informed, embrace training, and prepare to move in the direction that the industry is heading.

Funding the Future: Smart Financing Strategies for Plumbing and Mechanical Contractors

Christopher Cornella

July 9, 2026

Whether you're looking to acquire a retiring owner's book of business or simply need working capital to bridge the gap between completing a job and getting paid, understanding your financing options is one of the most important business skills you can develop.

The TV Strategy That Builds Trust and Makes the Phone Ring

Heather Ripley

July 7, 2026

TV ads can build awareness, but earned media builds trust. Learn how a strong public relations strategy can position your company as the local expert, increase credibility, and keep your business top of mind when customers need to make a call.