Plumbing & Mechanical Contractor

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Retaining skilled employees is vital for plumbing and HVAC contractors. High turnover leads to disruptions and decreased customer satisfaction. To address this, many are finding innovative ways to encourage retention, including unique approaches from new companies.

Mechanical contractors are looking to improve operations by cutting costs and boosting efficiency while maintaining quality. A popular solution is the adoption of new technologies, specifically virtual inspection services, which have gained popularity since the pandemic.

“American Plumber Stories,” a YouTube docuseries hosted by Craig Morgan, aims to promote plumbing as a career. Directed by Spencer Brown of Pfister, it has become a cultural symbol for the plumbing community, inspiring trade school teachers to incorporate it into their curriculum and receiving positive feedback for its impact.

Online reviews are essential for contractors, as low ratings can hinder local leads. To boost visibility, it's important not just to gather reviews but also to incorporate mini case studies into your marketing strategy.

NASCAR legend Ward Burton installed a Premier AL Smart Hybrid Electric Heat Pump Water Heater in his 1999 home, saving up to $300 monthly on electric bills. Homeowners can save 75% or more on energy costs with this unit.

Always assume the old boiler was installed wrong. This principle has served me well in my career by finding problems before we own the system.

We all know about pricing, right? Hopefully, we know the difference between markup and margin. We know how to calculate break even. Here are eight things you should know about the psychology of pricing.

Here are a few insights I'd like to share on how to lead our businesses with confidence, regardless of what's happening in the broader world.

Junkyards are one of those forgotten places we in the heating business must visit on occasion.

If you treat a customer well, they will recommend your services to three others. However, if you treat a customer poorly and make them feel cheated, they will spend a lot of time spreading negative feedback, especially on social media.