People from all over the world came together with a shared purpose: to learn, grow, and help one another succeed. I sat with plumbers from Georgia during one session, and over lunch, I joined a group from Wisconsin. We talked about everything from the unique challenges of running a business in different regions to funny on-the-job stories that reminded us all why we love this industry.
Weather emergencies have steadily increased in frequency and severity over the past six decades. In addition to a gasoline-powered high-volume dewatering pump, we maintained an inventory of submersible sump pumps and if it looked like severe weather was potentially headed our way, I increased our inventory.
Culture is a vital driver of results. A 2025 Deloitte study found that strong cultures lead to 30% more innovation and 40% higher employee retention, saving companies 90–200% of an employee’s annual salary for each retained worker. In contrast, Gallup estimates disengaged employees cost the global economy $8.8 trillion, or 9% of GDP.
A journey through the Pacific Northwest offers a vivid reminder of the care and vigilance required to protect and deliver one of our most vital resources.
In nature, water moves in carefully balanced cycles: it falls as rain, runs along streams, and percolates through the soil. Each step in that journey is absolutely critical to maintaining water's life-giving power. Similarly, human plumbing and water systems are designed to replicate that balance.
Approximately twenty years ago, we got a call from someone who owned three identical apartment buildings in a nearby town. His name was Leonard. He recently visited an annual building-owners trade show and heard that we knew how to fix and properly adjust outdoor reset controls. Leonard called us, and we made an appointment.
As many companies adopt growth-oriented language, it’s important to explore the tactical strategies behind it. Key benchmarks to consider include: What roles do we need to fill in the next few years? How do we retain our experienced employees? Who is our ideal customer and how many will we have in three years? What are our projected revenues in 5 and 10 years? Are our plans aligned with healthy gross and EBITDA margins?
Many people still hesitate when they hear the phrase “tankless water heater.” The myths run deep: they won’t work in cold climates, they’re too expensive, they can’t keep up with demand. These misconceptions are fueled by early limitations in the technology and years of hearsay passed along between homeowners – and even some tradespeople.
Water chemistry significantly affects boilers, with scale buildup as small as one-sixteenth of an inch causing a 20 percent loss in heating efficiency and leading to corrosion, leaks, and potential boiler failure. Analyzing water chemistry beforehand is crucial for identifying necessary solutions and ensuring long-term performance.
Apprenticeship has long been the heartbeat of the plumbing and HVAC trades. But for today’s apprentices, training looks different than it did for their mentors and parents. With new online programs, flexible learning schedules, and updated curriculum that reflects the latest industry standards, apprentices are able to gain both the technical “booksmarts” and the on-the-job confidence needed to thrive.
At a supply water temperature of 103 ºF, the heating capacity of the heat pump is the same as the total heat dissipation ability of the distribution system. That’s where this system achieves thermal equilibrium. The floor heating zone is fine at this condition, but the output of the air handler is significantly lower than what was planned for based on the assumption that 120 ºF supply water would be available.