In this episode of And So It Flows, Jennifer Harrison and Kaytee Gray from SupplyHouse.com discuss how digital merchandising and fulfillment are evolving to empower contractors with expert product information, simplifying decision-making in the field.
Technology has reshaped the job. Dispatching, pricing, training, and communication tools have given plumbing businesses more control, clarity, and consistency than ever before. Think about it; in 2010, real-time data was a luxury. In 2025, it’s a baseline. Fortunately for our industry, automation doesn’t replace craftsmanship, it amplifies it, allowing leaders to make decisions with supporting data.
A persistent sewer-like odor, three unsuccessful service calls, and one seasoned technician’s methodical approach reveal how easily symptoms can mislead.
Lock Supply Co.’s Tim Savage breaks down how practical AI tools are accelerating quoting, closing knowledge gaps, and strengthening contractor trust — without replacing the human side of sales.