Plumbing & Mechanical Contractor

RSS

When options are framed around lifestyle improvements rather than just technical fixes, customers are far more likely to engage, understand the value and ultimately choose what’s right for them.

According to the U.S. Department of Energy, geothermal heat pumps are among the most efficient HVAC technologies available, capable of significantly reducing building energy consumption.

Water treatment is moving from an optional add-on to a core component of plumbing system design and installation.

Sometimes the smartest move on a punch list isn’t proving you’re right; it’s protecting the relationship.

Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.

The air-to-water heat pump summit was held on March 4th in Burlington, VT, and attended by over 120 people.

The next era of the trades won’t be dominated solely by the most prominent brands or the loudest marketers. It will be shaped by operators who understand efficiency, protect their margins, and invest in genuine relationships.

A common plea during the recent bitter cold spell: no heat, frozen pipes, frozen underground water service line and sewer lines, too! But, there’s always at least one issue homeowners never expected - running out of hot water when they haven’t had that problem previously.

When radiant slabs and high-demand fixtures share a heat source, thermal equilibrium doesn’t always favor the shower.