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Home » Topics » Plumbing & Mechanical Contractor

Plumbing & Mechanical Contractor
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Contractor with Customers

Rethinking upselling: guide, don't sell

What contractors get wrong about upselling, and how to fix it.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 17, 2026
When options are framed around lifestyle improvements rather than just technical fixes, customers are far more likely to engage, understand the value and ultimately choose what’s right for them.
Read More
Ground Source Heat Pump Diagram

Ground-source heat pumps gain traction in high-performance building design

Efficiency gains, code alignment and long-term ROI are driving renewed interest among engineers and contractors.
Rich Anderson CBO
April 15, 2026
According to the U.S. Department of Energy, geothermal heat pumps are among the most efficient HVAC technologies available, capable of significantly reducing building energy consumption.
Read More
Pouring Water

PFAS and the plumbing contractor: what to know as regulations tighten

How "forever chemicals" are reshaping plumbing system design and installation.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 13, 2026
Water treatment is moving from an optional add-on to a core component of plumbing system design and installation.
Read More
Contractor and Customer
Contractor's Corner | Dave Yates

Contractors who respond to punch lists with professionalism — not defensiveness — earn lasting trust

Punch list
Dave Yates
Dave Yates
April 10, 2026
Sometimes the smartest move on a punch list isn’t proving you’re right; it’s protecting the relationship.
Read More
A woman with a toolbox.

What's the best-paying state for a plumber?

Recent research from Construction Coverage shows which states and cities offer plumbers the highest wages.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 3, 2026

Plumbing remains a stable and essential career, but the competition for talent is increasing. Contractors who understand regional wage trends and adjust accordingly will be better positioned to attract and retain the workforce they need.


Read More
And So It Flows Podcast: Rethinking Upselling
And So It Flows Podcast

Podcast: Rethinking Upselling

It’s all about service, not sales
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 3, 2026
Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.
Read More
Contractors in Discussion
Hydronics Workshop | John Siegenthaler

The air-to-water heat pump summit brought contractors, suppliers, and educators together for hydronic technology

Sold-out summit
John Siegenthaler 200x200 author headshot on a white background.
John Siegenthaler, P.E.
April 3, 2026
The air-to-water heat pump summit was held on March 4th in Burlington, VT, and attended by over 120 people.
Read More
The Family Plumber Team
Guest Editorial | Mike Prencavage Jr. & Chris Lollini

Building a profitable plumbing business in an uncertain market

Why efficiency, community trust and disciplined leadership are becoming the real growth levers for contractors.
Chris Lollini circle headshot updated 200x200
Chris Lollini
Mike Prencavage Jr.
Mike Prencavage Jr.
March 20, 2026
The next era of the trades won’t be dominated solely by the most prominent brands or the loudest marketers. It will be shaped by operators who understand efficiency, protect their margins, and invest in genuine relationships.
Read More
Shower Head
Contractor's Corner | Dave Yates

Cold snaps don’t just freeze pipes; they steal hot water

Dave Yates
Dave Yates
March 20, 2026
A common plea during the recent bitter cold spell: no heat, frozen pipes, frozen underground water service line and sewer lines, too! But, there’s always at least one issue homeowners never expected - running out of hot water when they haven’t had that problem previously.
Read More
Thermostat Control
Hydronics Workshop | John Siegenthaler

Why thermal mass and domestic hot water demand don’t always play nicely together

Hands off!
John Siegenthaler 200x200 author headshot on a white background.
John Siegenthaler, P.E.
March 18, 2026
When radiant slabs and high-demand fixtures share a heat source, thermal equilibrium doesn’t always favor the shower.
Read More
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