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Plumbing & Mechanical ContractorWater Treatment

Project Profile

State Water Heater Ultra Force case study: built to last

Two decades of exceptional hot water supply leads to like-for-like replacement of State commercial water heater.

By Patrick Fulford
Exterior of a home having a State water heater installed.

Photo courtesy of State Water Heaters

June 13, 2025
✕
Image in modal.

For nearly 20 years, the State Water Heaters Ultra Force (SUF) commercial water heater served an Arlington, Virginia apartment complex well. When it came time to replace the unit, the building owners turned back to State for a brand-new SUF unit. The previous unit provided ample hot water for bathrooms, kitchens, laundry facilities and more to 28 units over the last 18 years, so it was an easy decision to stick with the State Ultra Force unit.

"This unit is warrantied for three years, so to see this unit last for close to 20 years is truly astonishing," said Matt Baranuk, A. O. Smith commercial segment development leader. "The longevity of this unit is a testament to State’s legacy of lasting durability and the high quality of our water heating technology. We’re thrilled that the unit performed so well that they decided to do a like-for-like replacement. We’re confident that the new unit will meet their needs for many years to come."

 Two workers unloading a new State water heater.

Two workers unloading a new State water heater. Photo courtesy of State Water Heaters

State water heater installed in the basement.

When it came time to replace the unit, the building owners turned back to State to meet their needs. Photo courtesy of State Water Heaters

It is anticipated that by 2026, the U.S. Department of Energy (DOE) will require all commercial water heating units to have condensing technology. Users can install the SUF commercial water heater knowing it will not only possess high-level performance thanks to cutting-edge features designed for optimal performance, but also will meet local and national regulations as they continue to evolve.

Beyond this, new features offer numerous benefits for contractors and users alike. The components inside the units are durable and made to last. With a corrosion-resistant tank, the unit is designed to withstand the test of time. The iCOMM Connectivity Platform also provides users with detailed diagnostic fault notifications, allowing building managers to quickly schedule maintenance as needed. The platform allows for control of the set point and differential directly from a smartphone.

This unit is warrantied for three years, so to see this unit last for close to 20 years is truly astonishing. The longevity of this unit is a testament to State’s legacy of lasting durability and the high quality of our water heating technology.

"When there is only one unit powering the entire complex, it’s essential that the unit performs well consistently, which is why we recommended sticking with the State Ultra Force water heater for this installation," said Patrick Fulford, Ferguson manager. "Our unique 24/7 Commercial Water Heater Express Response service empowered us to replace the unit with minimal disruptions to the hot water supply. Through this service, customers in select cities can contact Ferguson for a last-minute replacement and we deliver the water heater within two hours, day or night. Along with delivery, we haul away the old unit and place the new water heater where it will be installed."

State Water Heaters is a leading manufacturer of commercial and residential water heaters. For more than 60 years, State Water Heaters has built dependable, long-lasting water heaters for commercial and residential applications. State remains fixed on manufacturing durable products that last longer. For more information, visit www.StateWaterHeaters.com or follow us on Facebook, Twitter and Instagram.

KEYWORDS: case study commercial water heaters Department of Energy water heaters water safety

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Patrick Fulford is a manager at Ferguson.

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