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Home » business coaching

Articles Tagged with ''business coaching''

Matt Michel

Matt Michel: A dozen mistakes to avoid when wrapping a truck

Trucks are mobile billboards that can drive brand awareness, brand safety and calls.
Matt Michel
Matt Michel
June 12, 2019

One of the greatest financial assets of a plumbing company is its fleet of service vehicles. Most plumbers treat these as a necessary expense, seeking to minimize their outlays. This is a mistake.  Trucks are mobile billboards that can drive brand awareness, brand safety and calls.  The following is a list of 12 mistakes plumbing contractors frequently make in their truck ID programs.


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Kenny Chapman: Accountability-based leadership can be disastrous

Self-accountability is crucial to building a positive, productive culture.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
June 12, 2019

Accountability is an interesting word. On one hand, it has a positive connotation as something that helps grow a thriving company, but it can also have a negative connotation. It can be associated with blame, punishment and negative consequences.


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Al Levi

Al Levi: Doing good, ending badly

Sometimes doing what feels right can be problematic for the company.
7 Power Blog
Al Levi
June 10, 2019

I’m lucky enough to work with a lot of good-hearted contractors. What I know is contractors in general, despite the skewed view of the media to the contrary, want to do the right thing for their customers and their community.


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Marketing

Matt Michel: 8 steps to better marketing

There is a proven process that gets better results.
Matt Michel
Matt Michel
May 14, 2019

It sounds simple, but few marketing efforts begin with a clearly defined objective. What, specifically, do you want to accomplish?


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0519 SGI Expo

Success Group International reveals new performance management system at San Antonio Expo

Turnkey program developed to help member contractors retain the employees they have in a talent-deficient industry.
May 14, 2019
Success Group International (SGI) recently held its spring 2019 Expo at the Grand Hyatt San Antonio. Nearly 450 companies and 1,500 people attended the event.
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Kenny Chapman: The innovation factor can be disastrous

Innovation helps improve companies, accelerate growth and serve clients better.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
May 13, 2019

In March, the Lovely Christy and I joined our friends from Service Roundtable in Frankfurt, Germany, for the massive ISH trade fair. With more than 2,500 exhibitors focused on sustainability, cutting-edge design trends, and technological innovations, it was a mind-expanding experience, to say the least.


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Al Levi

Al Levi: Getting employees to ‘released’

5 steps to training and verifying what employees know.
7 Power Blog
Al Levi
May 10, 2019

What does getting employees to “released” mean?


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Matt Michel

Matt Michel: 10 soft skills to boost customer satisfaction and sales

A straightforward soft skills checklist that simply works.
Matt Michel
Matt Michel
April 12, 2019

Plumbers, like most technical people, value their technical skills above all else. Consumers, who have little ability to discern good plumbing from poor or average work, tend to judge plumbers based on their soft skills. Ignoring the soft skills is like ignoring half of a repair. Here is a 10-point soft skills checklist for your team.


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The benefits of contractor services

Rodney Koop: Changing lives

The benefits of contractor services.
Rodney Koop
April 11, 2019

Last fall, a generous plumbing contractor in Las Vegas allowed me to park a trailer-load of four-wheelers in his backyard. It was an incredible backyard. I’ll be happy to tell you his name, but I’m about to tell you about his son.


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Kenny Chapman: Lack of training and systems can be disastrous

Structure your business to serve you, your team and your clients.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
April 10, 2019

When I say “the lack of training and systems can be disastrous,” it might sound a bit dramatic to you. I can assure you, however, that the quality of your training and systems can truly make or break your business, your reputation, the level of service you offer, safety on the job and your overall profitability.


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