Business coaching - Articles - Page 18

Success Group International reveals new performance management system at San Antonio Expo

Turnkey program developed to help member contractors retain the employees they have in a talent-deficient industry.

May 14, 2019

Success Group International (SGI) recently held its spring 2019 Expo at the Grand Hyatt San Antonio. Nearly 450 companies and 1,500 people attended the event.

Kenny Chapman: The innovation factor can be disastrous

Innovation helps improve companies, accelerate growth and serve clients better.

Kenny Chapman

May 13, 2019

In March, the Lovely Christy and I joined our friends from Service Roundtable in Frankfurt, Germany, for the massive ISH trade fair. With more than 2,500 exhibitors focused on sustainability, cutting-edge design trends, and technological innovations, it was a mind-expanding experience, to say the least.

Al Levi: Getting employees to ‘released’

5 steps to training and verifying what employees know.

Al Levi

May 10, 2019

What does getting employees to “released” mean?

Matt Michel: 10 soft skills to boost customer satisfaction and sales

A straightforward soft skills checklist that simply works.

Matt Michel

April 12, 2019

Plumbers, like most technical people, value their technical skills above all else. Consumers, who have little ability to discern good plumbing from poor or average work, tend to judge plumbers based on their soft skills. Ignoring the soft skills is like ignoring half of a repair. Here is a 10-point soft skills checklist for your team.

Rodney Koop: Changing lives

The benefits of contractor services.

Rodney Koop

April 11, 2019

Last fall, a generous plumbing contractor in Las Vegas allowed me to park a trailer-load of four-wheelers in his backyard. It was an incredible backyard. I’ll be happy to tell you his name, but I’m about to tell you about his son.

Kenny Chapman: Lack of training and systems can be disastrous

Structure your business to serve you, your team and your clients.

Kenny Chapman

April 10, 2019

When I say “the lack of training and systems can be disastrous,” it might sound a bit dramatic to you. I can assure you, however, that the quality of your training and systems can truly make or break your business, your reputation, the level of service you offer, safety on the job and your overall profitability.

The New Flat Rate’s Danielle Putnam presents keynote celebrating women in the trades

April 5, 2019

Danielle Putnam, president of Women in HVACR and The New Flat Rate, gave the keynote address at the Ninth Annual Celebrating Women in the Mechanical Trade Industry Luncheon.

Al Levi: Practice what I preach

Tips to effectively lead and manage your business and life.

Al Levi

April 4, 2019

For more than 17 years, I’ve been helping contractors learn and practice good habits. It has improved their lives, their employees’ lives and even the lives of the customers they serve.

Kenny Chapman: When price doesn't matter

Don’t let fear rule.

Kenny Chapman

March 12, 2019

Price is a topic everyone wants to discuss and everyone has an opinion about, and you are probably wondering why I am even implying there is a circumstance when price doesn’t matter. Before you start thinking I’m crazy, let me explain.

Dan Holohan: Why my hair is brown

It pays to trust the professionals.

Dan Holohan

March 12, 2019

I’m 69 years old and my hair is as brown as it was when I was a teenager. A bit of it, mostly around my ears and the back of my neck, sneaks in as gray, but some Russian barber just buzzes those stray hairs away and I’m back to being a young fella again. I like the Russian barbers.