Business coaching - Articles - Page 18

Kenny Chapman: Accountability-based leadership can be disastrous

Self-accountability is crucial to building a positive, productive culture.

June 12, 2019

Accountability is an interesting word. On one hand, it has a positive connotation as something that helps grow a thriving company, but it can also have a negative connotation. It can be associated with blame, punishment and negative consequences.

Al Levi: Doing good, ending badly

Sometimes doing what feels right can be problematic for the company.

Al Levi

June 10, 2019

I’m lucky enough to work with a lot of good-hearted contractors. What I know is contractors in general, despite the skewed view of the media to the contrary, want to do the right thing for their customers and their community.

Matt Michel: 8 steps to better marketing

There is a proven process that gets better results.

Matt Michel

May 14, 2019

It sounds simple, but few marketing efforts begin with a clearly defined objective. What, specifically, do you want to accomplish?

Success Group International reveals new performance management system at San Antonio Expo

Turnkey program developed to help member contractors retain the employees they have in a talent-deficient industry.

May 14, 2019

Success Group International (SGI) recently held its spring 2019 Expo at the Grand Hyatt San Antonio. Nearly 450 companies and 1,500 people attended the event.

Kenny Chapman: The innovation factor can be disastrous

Innovation helps improve companies, accelerate growth and serve clients better.

Kenny Chapman

May 13, 2019

In March, the Lovely Christy and I joined our friends from Service Roundtable in Frankfurt, Germany, for the massive ISH trade fair. With more than 2,500 exhibitors focused on sustainability, cutting-edge design trends, and technological innovations, it was a mind-expanding experience, to say the least.

Al Levi: Getting employees to ‘released’

5 steps to training and verifying what employees know.

Al Levi

May 10, 2019

What does getting employees to “released” mean?

Matt Michel: 10 soft skills to boost customer satisfaction and sales

A straightforward soft skills checklist that simply works.

Matt Michel

April 12, 2019

Plumbers, like most technical people, value their technical skills above all else. Consumers, who have little ability to discern good plumbing from poor or average work, tend to judge plumbers based on their soft skills. Ignoring the soft skills is like ignoring half of a repair. Here is a 10-point soft skills checklist for your team.

Rodney Koop: Changing lives

The benefits of contractor services.

Rodney Koop

April 11, 2019

Last fall, a generous plumbing contractor in Las Vegas allowed me to park a trailer-load of four-wheelers in his backyard. It was an incredible backyard. I’ll be happy to tell you his name, but I’m about to tell you about his son.

Kenny Chapman: Lack of training and systems can be disastrous

Structure your business to serve you, your team and your clients.

Kenny Chapman

April 10, 2019

When I say “the lack of training and systems can be disastrous,” it might sound a bit dramatic to you. I can assure you, however, that the quality of your training and systems can truly make or break your business, your reputation, the level of service you offer, safety on the job and your overall profitability.

The New Flat Rate’s Danielle Putnam presents keynote celebrating women in the trades

April 5, 2019

Danielle Putnam, president of Women in HVACR and The New Flat Rate, gave the keynote address at the Ninth Annual Celebrating Women in the Mechanical Trade Industry Luncheon.