In 2016, when I retired from speaking and traveling just about everywhere, I got involved with the General Society of Mechanics and Tradesmen of the City of New York. The society has been meeting regularly since 1785. They opened, and continue to operate, the second-oldest membership library in New York City.
A sales acronym is a shortcut to remembering the key steps your service technicians can follow to have a repeatable sales approach to running a service call.
Do you ever question your belief results? (Perhaps you’ve never heard the term “belief results,” which could be because I just made it up — it just seems to best explain what I want to share with you in this column.)
It’s déjà vu all over again” is a famous quote by the late, great Yogi Berra. I’ve lived this scenario, and I’m betting you have, too. I’m talking about callbacks — the woe of the contracting industry.