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As the year comes to a close, I have been reflecting on the past year, one filled with challenge and growth for me. In order to grow, we have to learn how to overcome challenges. 

The home service industry is constantly evolving. Although they’re based on traditional trades like HVAC, plumbing, electrical and piping, home services are also expanding into less charted territory. Today’s homeowners are modernizing and aspiring to more eco-friendly living situations supported by radiant heating, geothermal and solar thermal energy.

As business leaders, we often make assumptions about what our field service personnel know. In addition, they make their own assumptions about us. The result is they know less than we think, and think they know more than they do. Here are seven things your service plumbers should know about their profession.

You ever have one of those jobs where nuisance heating system lockouts drove you crazy?

Whether you’ve been in business for a week, a year or a decade, you have undoubtedly experienced more than just a few setbacks. We’ve all had major setbacks in our lives and businesses, and we generally respond to setbacks with our world-conditioned responses involving pain. We have pain, we have trauma, and we have turmoil, challenges, etc.

In March 2010, a nine-month-old boy rolled off his sister’s bed in Jersey City, New Jersey, and got stuck between the bed and a cast-iron, steam radiator that was as hot as it’s supposed to be. The radiator delivered third-degree burns to the infant and left him with permanent scars.

If your office routine is anything like mine, you’re probably typing cryptic passwords into your desktop computer, laptop, smartphone or tablet throughout the day to access websites or cloud-based software that’s essential to your business.

Here’s a countdown of the top 10 articles you read the most in 2021 based on the number of unique pageviews on www.pmmag.com. 

A homeowner hires a heating contractor to upgrade his propane-fired cast-iron boiler to a mod/con boiler. The cast-iron boiler is only 15 years old and in good shape. 

 “Eric’s daily duties include facilitating weekly training sessions, observing and coaching field staff through site visits and ride-alongs, and supporting field staff with technical assistance.