Decades ago, I was rocking on the porch of a Victorian house we had rented for a week in Cape May, New Jersey, our beautiful summer city by the sea.

In 1970, when I started in the heating industry, there was a battle going on between the folks who believed in catching and controlling the air in a hydronic system by holding it inside a plain-steel compression tank, and those who thought it was best to catch the air and just get rid of it using automatic air vents and diaphragm-type compression tanks.

It pays to have the right vehicle for the job.

Men and women often communicate differently.

Rules often exist for a reason.

A list of things life has taught me so far.

The question was in the Manchester Evening News, a British newspaper, and it caught my eye when I was going through my daily Google Alerts on things that have to do with heating.

You want to sell me extended warranties? Wait a year or so.

Sometimes, all a customer needs is an explanation.

Employees worth keeping are worth investing in.