Business Management

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Over the past 10 years, I’ve had the privilege of training several thousand tradespeople a year in the areas of communication, technical expansion and buying habits of consumers today. 

Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.

There are a lot of reasons for pessimism in 2020. The country is divided. 

Even though we all understand change is a constant part of life and business, there has been a surplus of it (paired with uncertainty) lately. 

“Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” 

Any time you turn on the TV nowadays, consumers are overwhelmed with advertisements on how different brands are ad-dressing and handling the COVID-19 pandemic. 

We’ve all read stories and heard quotes about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. 

Everything in business is important! Not everything in business is urgent — thank heavens!

Video calls are not new. The Service Nation Alliance has been conducting weekly contractor Advisory Board meetings this way for a decade. 

Noah Klein has implemented strict employee protocols for working in the field during the global pandemic, and is personally involved in any calls with COVID-19 symptoms or diagnosis.