Business Management

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Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, new policy or a habit you want to change?

Technology is amazing. I can pay all of my bills via apps on my smartphone, order food and even get great customer service without ever having to speak aloud to another human being. 

It is no surprise that most plumbing companies are small. What is surprising is the number of plumbing company owners who are content to stay small. I

Do you value freedom? Do you like to have options and choices regarding how you spend your time? 

In the home service industry, customer experience is rapidly becoming the key factor in developing brand loyalty. 

I’ll admit it. I’m not a giant fan of reading financials and management reporting.

Direct mail hits on the high points that anyone would want from an effective marketing campaign: Print builds trust more easily than digital ads. 

I’ve always liked the month of January because it brings a fresh start to a new year. This time of year is filled with hope and optimism for a better year than the previous one. 

As long as you have a license, starting a plumbing company is easy. Succeeding, on the other hand, is not. 

As we move into a new decade, most of us are focused on how to continue to grow our companies, implement new strategies and ideas, and stay ahead in an ever-changing world of technology and innovation.