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Home » Topics » Plumbing & Mechanical Contractor » Business Management

Business Management
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Mr Rooter 1

Business as usual in unusual times

How our essential plumbing business makes it work during the global pandemic.
Mike Kolakovic Vesna Kolakovic
August 25, 2020

Here are nine ways our essential business has continued to safely serve customers in Mississauga and Etobicoke, Ontario, during these unprecedented times.


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Training

Training in a post-pandemic world

Ongoing training is required to prevent lost profits and customers.
Matt Koop
July 29, 2020

Over the past 10 years, I’ve had the privilege of training several thousand tradespeople a year in the areas of communication, technical expansion and buying habits of consumers today. 


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Call Center

Coach's Corner: Involve your phone team in long-term planning

To reduce problems down the road, make the internal team an integral part of all plans.
Tom Merriott
July 1, 2020

Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.


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Matt Michel

Matt Michel: 7 reasons for optimism in 2020

Don’t be a pessimist; look for the silver lining.
Matt Michel
Matt Michel
June 29, 2020

There are a lot of reasons for pessimism in 2020. The country is divided. 


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Kenny Chapman

Kenny Chapman: Using effective communication to navigate change

Consistent communication makes it easier to navigate turbulent times when they arise.
Kenny Chapman
Kenny Chapman
June 29, 2020

Even though we all understand change is a constant part of life and business, there has been a surplus of it (paired with uncertainty) lately. 


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The 7-Power Contractor

Al Levi: Hire willing people, provide skills or pay the price

How to build techs from scratch.
7 Power Blog
Al Levi
June 23, 2020

“Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” 


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Nicole Krawcke

Nicole Krawcke: Contractors shouldn't stop marketing during COVID-19

Rethink marketing and SEO strategies rather than cutting budgets.
Nicole Krawcke head shot 2024
Nicole Krawcke
June 3, 2020

Any time you turn on the TV nowadays, consumers are overwhelmed with advertisements on how different brands are ad-dressing and handling the COVID-19 pandemic. 


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Kenny Chapman

Kenny Chapman: What’s your impact

Plumbers have the opportunity and responsibility to help shape lives every day.
Kenny Chapman
Kenny Chapman
May 21, 2020

We’ve all read stories and heard quotes about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. 


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The 7-Power Contractor

Al Levi: Urgent versus important

Play offense and be proactive in your business.
7 Power Blog
Al Levi
May 21, 2020

Everything in business is important! Not everything in business is urgent — thank heavens!


Read More
Matt Michel

Matt Michel: 14 rules of etiquette for video calls

Simple and obvious steps for successful video calls.
Matt Michel
Matt Michel
May 19, 2020

Video calls are not new. The Service Nation Alliance has been conducting weekly contractor Advisory Board meetings this way for a decade. 


Read More
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    • BATH & KITCHEN PRO
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    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
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    • GREEN PLUMBING & MECHANICAL
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