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You can teach anyone to sweat a copper joint or wire a circulator pump. What’s much harder to teach is attitude, curiosity, pride in craftsmanship, and the ability to make a customer feel at ease.

As many companies adopt growth-oriented language, it’s important to explore the tactical strategies behind it. Key benchmarks to consider include: What roles do we need to fill in the next few years? How do we retain our experienced employees? Who is our ideal customer and how many will we have in three years? What are our projected revenues in 5 and 10 years? Are our plans aligned with healthy gross and EBITDA margins?

Most crucial of all is developing a strong team of mentors who can help nurture aspiring technicians. This is often where the true value of an apprenticeship program is revealed. Most contractors have at least one veteran tradesperson about whom they would say, "I wish I had 10 of them!"

Not every ride-along ends in a hire, and that’s by design. Last year, a candidate with over 20 years of experience applied. On the phone, he nailed every question with the right answer and knew what to say to capture my attention. His resume looked solid, so I invited him for a ride-along. But when he joined our team, the cracks appeared.

To help control losses and to make insurance available to certain homes, more insurers are requiring plumbing leak detection devices as a condition of coverage, alongside smoke detector requirements that are ubiquitous throughout the industry.

One of the most powerful parts of the trip was witnessing how personal stories and local successes resonate with policymakers. Whether it was a community's struggle with water quality or the adoption of cutting-edge conservation practices, these conversations helped bridge the gap between policy and lived experience.

Advances in hardware and software open the door to future-proof projects, maximize resources and unlock new efficiencies. Here are three ways plumbing and mechanical contractors can use technology to get more done despite the industry’s shortage of skilled labor.

Advancements in renewable energy are well underway, and several exciting developments are already in use. However, homes and businesses require consistent, reliable solutions today and can't wait for a full transition to sustainable power. While nonrenewable, natural gas is shaping a cleaner energy future to meet growing heating and electricity demands.

Gen Z is reshaping the workforce by opting for trades like plumbing instead of costly four-year degrees. With rising tuition and student debt, they’re seeking immediate job opportunities, which presents a tremendous opportunity for our industry. If you're not tapping into their potential, you're missing out.

Today, AI is changing how people search for services and solve problems. But does this spell the end for traditional local SEO? Not quite. Instead, it signals that plumbing and HVAC businesses must evolve to thrive in an AI-driven world.