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The shortage of skilled labor in the trades and service industries was already a chronic problem when COVID-19 emerged. The disruptions and economic consequences of the pandemic have exacerbated the issue and made it a national crisis. 

Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.

As with everything in life and business, we have a choice to make. Are we going to be impacted by what’s going on around us, or are we going to have an impact on what’s going on around us?

A strategic plan allows you to be proactive in controlling your business, instead of reactive.

How could you be losing your most important customers if you’re bending over backwards to ensure people get service completed on their schedule?

You pull up to your business at 7:00 a.m. and see that your service trucks have already left. 

Said differently, a business must create and maintain a culture of continuous improvement.

Focus on the process for achieving sustainable results — not just the results themselves.

Reviewing and improving your sales process should be repeated throughout the year.

Find out how much money you need to retire.