Guest Editorial

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The recent passage of the Infrastructure Investment and Jobs Act represents a tremendous opportunity to modernize the nation’s decaying infrastructure and bring long-outdated systems into the 21st century. 

The ongoing transformation of the plumbing industry has been driven in part by the evolving expectations and priorities of homeowners and consumers. The COVID-19 pandemic reinforced existing concerns about hygiene and public health, pushing the demand for hands-free technology and automated features that reduce contact with germs and bacteria. 

From a very young age, we are taught the importance of having a successful career. Whether it’s our parents or a teacher, we know that by the time we reach adulthood, we will have a job. But not every job is created equal.

The home service industry is constantly evolving. Although they’re based on traditional trades like HVAC, plumbing, electrical and piping, home services are also expanding into less charted territory. Today’s homeowners are modernizing and aspiring to more eco-friendly living situations supported by radiant heating, geothermal and solar thermal energy.

The shortage of skilled labor in the trades and service industries was already a chronic problem when COVID-19 emerged. The disruptions and economic consequences of the pandemic have exacerbated the issue and made it a national crisis. 

Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.

As with everything in life and business, we have a choice to make. Are we going to be impacted by what’s going on around us, or are we going to have an impact on what’s going on around us?