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In a business driven by efficiency and productivity, Cassie Pound believes the greatest competitive advantage is human connection. Learn how her people-first approach to leadership, hiring and customer service has built a culture of trust that extends far beyond the service call.

Understanding where business intelligence leaks occur can help contractors improve cash flow, strengthen margins and make smarter operational decisions.

Contractors who continue to grow will be the ones who stay informed, embrace training, and prepare to move in the direction that the industry is heading.

In a hyper-competitive market, talent poaching happens instantly. Salary matches provide short-term retention, but fail to build long-term loyalty. The true competitive advantage comes from the daily workplace experience.  

Thinking about acquiring another plumbing company? Growth can be appealing, but an acquisition may create more challenges than opportunities, especially if you plan to sell your business in the near future. Learn why debt, integration hurdles, operational risks and buyer perceptions can impact your company’s value, and what business owners should consider before making a move.

Developing leaders creates leverage for the organization. It allows business owners to step back from day-to-day operations and focus on strategic growth.

This new standard will mark a turning point for water supply and sanitary drainage pipe sizing, which together haven’t received a meaningful update since the 1940s.