Kenny Chapman: The Blue Collar Coach - Articles - Page 15

How communication turns into profit for technicians

Communicating effectively with your staff influences your company’s degree of success.

May 23, 2013

Recently I released one of my online technician training videos about how technicians can actually turn good communication skills into sales and profit for the company. Communication is a topic that gets talked about in a broad scope in our industry, but is seldom broken down into how critically important effective communication is to our overall success.

Technician Appreciation

The majority of your techs are open to change and want to improve their work.

Kenny Chapman

April 19, 2013

I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand?

Selling with a purpose

Explain to techs why certain tasks are important on every service call

Kenny Chapman

March 15, 2013

We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.

Authenticity in the Sales Process

Be comfortable with yourself and customers will be comfortable with you.

Kenny Chapman

February 13, 2013

With all the time I spend on the road coaching and training technicians, I'm always impressed by the quality of people with whom I work.

True technician potential

Make it a priority to educate your technicians on building customer trust

Kenny Chapman

January 15, 2013

Recently I found myself in Virginia immersed in a week of training for an incredible service company. This company has an unbelievable culture and still has some great opportunity for improvement. (Don’t we all?)