Kenny Chapman: The Blue Collar Coach

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In March, the Lovely Christy and I joined our friends from Service Roundtable in Frankfurt, Germany, for the massive ISH trade fair. With more than 2,500 exhibitors focused on sustainability, cutting-edge design trends, and technological innovations, it was a mind-expanding experience, to say the least.

When I say “the lack of training and systems can be disastrous,” it might sound a bit dramatic to you. I can assure you, however, that the quality of your training and systems can truly make or break your business, your reputation, the level of service you offer, safety on the job and your overall profitability.

Price is a topic everyone wants to discuss and everyone has an opinion about, and you are probably wondering why I am even implying there is a circumstance when price doesn’t matter. Before you start thinking I’m crazy, let me explain.

I hope 2019 is off to a great start for you and your company. Regardless whether it’s going the way you want it to or not, I want you to think about what it would truly take to make the rest of 2019 the best year of your life. And as you examine that, don’t just think about how you are going to make that happen — think about who will help you get there.

This is not just another column about how to set goals. We’ve all set goals. We’ve all had the experience of accomplishing some, and we’ve all had the experience of failing to accomplish some.

Freedom comes from consciously creating your life, business and relationships.

Do you ever question your belief results? (Perhaps you’ve never heard the term “belief results,” which could be because I just made it up — it just seems to best explain what I want to share with you in this column.)

A culture of learning can help lower your turnover rate.

These are what drive profits on a daily basis.

Help prevent unplanned turnover by focusing on company culture.