Kenny Chapman: The Blue Collar Coach - Articles - Page 14

Maintaining high-quality standards for your technicians

December 9, 2014

Have you ever taken the time to think about the relationship between being an expert in your customers' homes and how that affects their buying experiences?

Make sure your customers understand exactly what you do for them

Kenny Chapman

November 25, 2014

Make sure your customers understand exactly what you do for them.

The importance of a sales process for your service business

We all crave process when it comes to dealing with professionals.

Kenny Chapman

November 1, 2014

Experience more consistent results and better long-term customer relationships.

6 tips to recover lost sales

Lack of a good customer follow-up system could be costing you money

Kenny Chapman

October 27, 2014

The lack of a good follow-up system could be costing you thousands of dollars a year.

Three tips to help your team become top performers

Three tips to help improve yourself and your team members.

Kenny Chapman

August 15, 2014

Many calls we receive are from customers who are already in a distressed emotional state.

Avoid these Top 5 training mistakes to become a more effective trainer

Top 5 training mistakes.

Kenny Chapman

July 29, 2014

Effective training helps individuals see how to utilize their strengths.

Focus on items that will produce best results in your business

Time management is a myth.

Kenny Chapman

June 26, 2014

Learn to focus on the things that will produce the best results.

Close more sales

An Option Sheet is exactly what the title implies.

Kenny Chapman

May 21, 2014

Option Sheets are a communication tool between technician and customer.

Should you promote or hire?

Strategic planning and clarity will help in staffing decisions.

Kenny Chapman

April 22, 2014

We tend to think because someone is exceptional at sales, he will automatically be an effective manager.

Technicians are your brand

Effective communication is the backbone of great customer service.

Kenny Chapman

March 17, 2014

Every contractor understands the importance of having a strong, easily recognizable brand. Companies that develop exceptional brands outperform companies with a mediocre brand every day, regardless of their field.