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Home » Topics » Columns

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Robotic hand and human touch global virtual Icon representing the exchange of artificial intelligence brains with humans.
Editorial Opinion | Nicole Krawcke

How AI can help forge human connections

Find ways for artificial intelligence to augment operations and reallocate resources to more important tasks.
Nicole Krawcke head shot 2024
Nicole Krawcke
December 13, 2024

Embrace AI to future-proof your team and enhance human connections in the workplace. AI is transforming industries by augmenting productivity and redefining job roles.


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Plumber with his tools in a truck.
Guest Editorial | Matt O’Rourke

The shift from independence to franchising: A Guide for Plumbers

How to make a successful leap to franchising.
Matt O'Rourke headshot 200x200
Matt O'Rourke
December 11, 2024

Transitioning from an independent plumber to a franchisee offers benefits like brand support but requires careful consideration of standards, costs, and new management skills for success.


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Insulated pipes and pumps for a combination of radiant floor heating, domestic hot water, and solar water heating.
Codes Corner | Tom Roberts

Modernizing pipe sizing

A collaborative approach for the 21st Century.
Tom Roberts
December 10, 2024

Outdated pipe sizing standards are no longer suitable for modern multi-bathroom homes, especially post-COVID-19. The International Code Council is collaborating globally to update these standards for improved efficiency and health.


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Supervisor talking to a group of men and women employees.
Editorial Opinion | Nicole Krawcke

The power of reverse mentoring

Boost innovation and team collaboration.
Nicole Krawcke head shot 2024
Nicole Krawcke
November 15, 2024

Reverse mentoring is transforming the plumbing contracting industry by pairing seasoned professionals with younger employees. This innovative approach fosters cross-generational learning, enhances adaptability, and drives growth for the business's future.


Read More
Vector of a businessman's hand holding a pot watering profitable money tree.
Guest Editorial | Bill Gouty

How a plumbing and HVAC business went from near-bankrupt to profitable

Digital marketing strategies for success.
Billy Gouty
Billy Gouty
November 14, 2024

At ServiceOne Air Conditioning & Plumbing, we transitioned from traditional marketing to digital strategies during an economic downturn. Recognizing the need for better visibility and growth, I sought a marketing partner to help elevate our business. This shift transformed us from at-risk to successful, resulting in more leads and higher revenue.



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Male teacher helping a young college student with his work on a laptop while sitting with classmates at a table in a school cafeteria.
Guest Editorial | Celia Church

Technology is necessary to recruit and train the next generation of home service employees

Best practices for attracting and training new employees.
Celia Church
Celia Church
November 13, 2024

How can smaller, locally-owned home service businesses compete with larger companies for a new generation of workers? Beyond better pay and a more engaging culture, they must use technology to attract younger employees.


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paper airplane hitting the bullseye
The Blue Collar Coach | Kenny Chapman

Challenges today equal opportunities tomorrow

Turn adversity into a catalyst for growth and innovation.
Kenny Chapman
Kenny Chapman
November 7, 2024

In the world of business, challenges are inevitable. Economic shifts, changing consumer demands and unforeseen crises are part and parcel of running a company.


Read More
Jobsite oddities
Heating Perceptions | Scott Secor

Jobsite oddities

Strange tales from the field.
Scott Secor
Scott Secor
November 6, 2024

Last week, we did a simple oil to gas steam boiler replacement. The customer (Mike) has been a family friend of my parents for more than 60 years. Mike’s grandfather built the house back in the 1920s. The home is currently occupied by Mike’s daughter and her two teenage grandchildren.


Read More
The Reins team poses for a photo in front of their booth at Nexstar Network’s Super Meeting.
Editorial Opinion | Nicole Krawcke

Want to retain employees? Give them a reason to stay

New company provides unique incentives for employee retention in the skilled trades.
Nicole Krawcke head shot 2024
Nicole Krawcke
October 23, 2024

Retaining skilled employees is vital for plumbing and HVAC contractors. High turnover leads to disruptions and decreased customer satisfaction. To address this, many are finding innovative ways to encourage retention, including unique approaches from new companies.




Read More
A female engineer using a digital tablet on a construction site.
Guest Editorial | Anthony Perera

How virtual inspection services empower mechanical contractors

Streamline operations and improve transparency and accountability regarding the inspection process.
Anthony Perera
October 22, 2024

Mechanical contractors are looking to improve operations by cutting costs and boosting efficiency while maintaining quality. A popular solution is the adoption of new technologies, specifically virtual inspection services, which have gained popularity since the pandemic.


Read More
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      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
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    • DECARBONIZATION | ELECTRIFICATION
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    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
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