The ultimate goal when developing your home service company’s best practices for sales and lead generation is to become the only opportunity or alternative your customers see.

Employee retention is a critical key to contractor’s business success given historically low U.S. unemployment at 3.5%, and continued difficulty in filling plumbing and HVAC positions — with only one of four positions being filled.

You may be the best technical plumber in town, but you will earn poor reviews and bad word-of-mouth if you cannot communicate well. Here are nine simple steps you can take to improve your communication skills. Almost all of them are non-verbal.

Help, I’ve fallen and I can’t get up!
For older folks, that’s a serious consideration, and falls can break bones and cause lifelong debilitating injuries, while ice and snow present numerous dangers.

Are you struggling to move on from past mistakes? Many leaders in the trades find themselves in this position at some point in their careers. It can be difficult to let go of what's happened and focus on the future, but it's essential for your continued success. This month, I’m sharing some tips on how to move forward despite past mistakes.

People who knew Capt. Montgomery C. Meigs said he was occasionally pompous, but when the job was done to his satisfaction, he said, “This was the most difficult piece of engineering and construction that I have yet to undertake.”

Government planners, taking their queues from politicians and advocacy organizations, have steered the future of energy supply away from fossil fuels and toward renewably-sourced electricity. It’s happening on every level from the feds right down to local city councils.

When I first started working for Plumbing & Mechanical’s sister publication, The ACHR NEWS in 2014, I was often the only woman in the room at industry events. Those first few conferences were just a bit intimidating. In fact, it wasn’t until a HARDI annual conference that I first met other women in the industry — shout out to Colleen Keyworth, director of sales and marketing for Online-Access and immediate past president of Women in HVACR, for her immediate friendship then and for all the years since!

 As 2022 comes to a close it is now time to review my predictions from last year as well as predict ten more trends I see as we enter 2023. Just like last year, I will stay away from prognosticating about where the stock market will be at this end of the year; instead, I will stick to identifying trends that supply houses will find important in this upcoming year. With all that being said, let's jump right in and review my 2022 predictions.

If the country is not already in recession, it appears likely one will arrive in 2023. Here are six ways to turn the downturn into an opportunity.