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For those not directly connected to the field service industry, it might be surprising to learn that many technicians in this space do not have the tools or information available to make quotes on the spot and still struggle with finding transparent solutions for scheduling — resulting in delays and lost business.

During JP Morgan’s investor day, investors heard optimistic tones coming from JP Morgan CEO Jamie Dimon, who referred to our situation as “Strong economy, big storm clouds,” and went on to explain “I’m calling it storm clouds because they’re storm clouds. They may dissipate.” Dimon, who is known for his keen eye on the market, added that a recession is possible, but it would be unlike past downturns because of the unique mix of economic conditions we see ourselves in today.

You would never send your plumbers into the field without training and tools, right? What about the necessary sales training? Here is a simple 8-step approach that you can weave into your weekly service meetings to boost your team’s effectiveness in promoting add-ons.

All of my employees and I were sitting in our trucks eating lunch when the OSHA inspectors arrived on the commercial job site, which was a two-story addition to a nursing home. Talk about fear — the other trades and general contractor’s employees about had a coronary!

At the end of the day, if you want your business to be truly successful, you need to look after your people — that means giving them the tools to succeed, the resources they need to perform and a clear vision of where they’re going.

Some years ago, a wholesaler hired me to do a seminar in a New England hotel for about 100 of his contractor customers. After the seminar, the owner of the company invited me and a bunch of his employees out for a nice dinner. There were about 15 of us.

As building codes and programs such as Energy Star and Passive House require higher degrees of air sealing in new construction, the use of heat recovery ventilation (HRV) is increasing.

Stanley Black & Decker recently released its Makers Index, a study that revealed many of the reasons young people aren’t currently considering jobs in the trades, which has left many businesses struggling to find good workers at various skill levels.

At one point, solar thermal systems were limited as to the temperature they could safely reach. Then High-Temperature Solar Thermal (HTST) Technology was invented. High temperate solar thermal can be used to generate steam.

One of the most challenging tasks managers face is terminating an employee. It is never easy, but sometimes necessary. What is all too easy is putting it off when it does become necessary.