Columns

RSS

I’ve written it before and I’ll write it again — panel radiators are one of my favorite hydronic heat emitters. I base this sentiment on several benefits. Here are a few to consider…

The great resignation has exposed just how vulnerable service and trade industries can be when there’s a shortage of skilled workers. As competitors promise new opportunities to try and tempt your company’s best and most seasoned employees, retention is crucial.

You are a dealer in hope when you give your customer a sense of optimism by anticipating their fear, tackling their needs while offering great value and meeting their concerns on their terms.

The most expensive part of plumbing service is getting the phone to ring and the truck to the job. Once there, every additional dollar past breakeven helps cover the monthly overhead nut. Once this is covered, it falls straight to the bottom line. So, how can you maximize revenue? Here are nine ways to boost your average tickets.

According to a Gallup study, only one in three workers in the U.S. strongly agree that they received recognition or praise for doing good work in the past seven days. At any given company, it's not uncommon for employees to feel that their best efforts are routinely ignored.

On its face, that makes perfect sense — especially given the severe drought facing so many areas of our country right now. And why not? Greywater draining from bathtubs, showers, lavatory sinks, automatic clothes washers and laundry tubs is not contaminated with fecal matter or urine, so why not use greywater twice?

It's easy to fall prey to mediocrity. But, when you’re willing to put in the hard work and do what many people will not do, you'll find that the payoff is well worth it.

My iPhone pinged a text: “Hi, Dan. How are you and Marianne, and the family? I’m sorry to bother you. I can’t get my steam heat to go on. I can’t get a plumber to come quickly. I guess they’re busy with the weather. Can I call you later to ask you something about the burner?”

The choice between ∆T and ∆P operation of a circulator has, at times, been the subject of rather “heated” debates. It’s almost as if a few Yankee fans are disputing superior pitching or batting performance with a few Red Sox fans. There appears to be some strong opinions involved.

I was lucky enough to be able to take a week off from work at the beginning of July. Though we attended so many family functions and get-togethers, I almost felt I needed another vacation to recover from my first vacation. Ever had one of those?