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Home » Topics » Columns

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How to lose customers

Dave Yates: How to lose customers

Ensure your team is staying up-to-date with the latest technologies.
Dave Yates
Dave Yates
July 8, 2022

Customers can be a fickle lot. You do your best for them, but they move on in spite of your fair pricing and Johnny-on-the-spot response times.


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Why it’s so hard to find workers

Dan Holohan: Why it’s so hard to find workers

Contractors struggling to find able-bodied workers share experiences on HeatingHelp.com.
Dan Holohan
July 6, 2022

My shop teacher was a wiry man who loved hand tools. We spent a week making a buzzer base. He taught us how to saw, sand and varnish. He introduced me to a Brace & Bit hand drill and went on and on about how this was better than an electric drill. “Can you feel the wood? It’s alive!” he said, and I could.


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double port purging valve

John Siegenthaler: Purging principles

Purging plays a major role in the reliable and efficient operation of closed loop hydronic systems.
John Siegenthaler 200x200 author headshot on a white background.
John Siegenthaler, P.E.
July 5, 2022

Nearly all closed-loop hydronic heating and cooling systems are supposed to be filled with water or a mixture of water and antifreeze. The only intentional air in the system is that contained in the expansion tank.


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Next Gen All Star —Top 20 Under 40 contest

Nicole Krawcke: Help the plumbing industry recognize young talent

Nominate a worthy up-and-comer for the inaugural Top 20 Under 40 contest by July 17.
Nicole Krawcke head shot 2024
Nicole Krawcke
July 1, 2022

BNP Media’s Plumbing Group, which includes Plumbing & Mechanical, PM Engineer and Supply House Times, is launching our inaugural Next Gen All Star —Top 20 Under 40 contest.


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training the next generation of plumbers

Nicole Krawcke: Industry focuses on training the next generation of plumbers

Training is top-of-mind for contractors, manufacturers, reps and wholesalers.
Nicole Krawcke head shot 2024
Nicole Krawcke
June 9, 2022
Be prepared for what's coming

Marketing Magic: Goodbye, Google Analytics; Hello, GA4

Be prepared for what's coming.
June 8, 2022

By now, you may have heard that by July 2023, Google Analytics is shutting down for good, as Google replaces the analytics service with GA4. Why is this happening, and what does it mean for tracking my website analytics?


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Strategies for overcoming distractions

Kenny Chapman: Top distraction traps holding you back

Strategies for overcoming distractions.
Kenny Chapman
June 7, 2022

From being able to get things done to staying on track, distractions can sabotage productivity in ways that we don’t even realize.


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difficult job market

Michael Copp: The great resignation?

Mitigating labor challenges in a difficult job market.
Michael Copp
Michael Copp
June 7, 2022

The U.S. Labor Department’s recent Job Openings and Labor Turnover Survey (JOLTS) showed that there were 1.8 job vacancies for every unemployed person in February 2022, up from 1.7 the month prior.


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inflationary economy

Matt Michel: 11 ways to deal with price complaints in an inflationary economy

Best practice tips for dealing with customer objections.
Matt Michel
Matt Michel
June 6, 2022
Invest in yourself and your future

Dave Yates: Want to make more money?

Invest in yourself and your future by adding to your knowledge base.
Dave Yates
Dave Yates
June 3, 2022
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