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Motivation. It’s something we all need and want, but that’s where the commonality ends. Each of us needs different things to motivate us to get things done. That means that when you talk about motivation, you need to know what kind of motivation your specific team member is interested in and what they will best respond to.

I have heating (plumbing, fire suppression, etc.) shops in New York and New Jersey. This is very much steam country, and we repair and replace steam boilers and systems all week long and have been for decades. All that is fine, but what I find incredibly odd is the polarized perception of the automatic water feeder.

Water-to-water heat pumps, supplied from geothermal earth loops, represent a growing sector of the hydronic heat source market. Most current-generation models can produce water temperatures up to about 125° F, perhaps a little higher if you’re willing to push the compressor operating envelope.

As I write this month’s column, I’m attending Plumbing Manufacturer’s International annual Manufacturing Success conference in Louisville, Kentucky. PMI has done a great job with its programming content this year, especially with keynote presenter Andrew Winston, a corporate environmental strategist and author, who discussed how today’s companies are now expected to take a stand against the world’s social and environmental problems — and in doing so, earn a profit.

 While most plumbers may like to think that they’re mostly serving routine maintenance or installation customers, the most common nature of those calls is likely panicked customers with a burst pipe, a backed-up toilet or another emergency that needs a response ASAP.

As anyone in the profession knows, the plumbing industry is rapidly changing. Demand for plumbing services is reaching unprecedented levels, but so too is competition.

Water treatment education and certification for water treatment professionals is a critical part of the mission of the Water Quality Association. The association represents the residential, commercial and industrial water treatment and conditioning industry.

If you rely on search engine marketing for calls, you are putting your company at risk because you are relying on the unreliable. Here are eight steps to wean your company off big tech dependency.

Common sense runs through our veins and helps us avoid idiotic, absurd edicts handed down by well-intentioned, but seriously misguided politicians. The fact is, I’ve always felt that common sense, along with training and knowledge, often handed down from generation to generation, guides our hands and minds as we toil at PHVAC issues.

When faced with decisions, we humans are wired to seek out patterns to help make our choices. However, when we're faced with countless decisions — many of which do not offer a pattern to follow — we tend to develop what's called "decision fatigue."