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Home » business strategy

Articles Tagged with ''business strategy''

Building contractor looking at data on his laptop

Plugging the Leaks: How to Fix the Data Gaps in Your Plumbing Business

Phil Hotarek 200x200 headshot
Phil Hotarek
July 21, 2026

Understanding where business intelligence leaks occur can help contractors improve cash flow, strengthen margins and make smarter operational decisions.


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And So It Flows - Retention: The Best Exit Strategy
And So It Flows Podcast

Retention: The Best Exit Strategy

In a new episode of And So It Flows, Chris Buttenham discusses how retention planning can help plumbing contractors protect company value before a future sale.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
July 16, 2026
Buttenham says plumbing business owners should start thinking about retention years before a sale, especially if they want the company to thrive after they step away.
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News filming studio image

The TV Strategy That Builds Trust and Makes the Phone Ring

Heather Ripley
Heather Ripley
July 7, 2026

TV ads can build awareness, but earned media builds trust. Learn how a strong public relations strategy can position your company as the local expert, increase credibility, and keep your business top of mind when customers need to make a call.


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A laptop and several colorful charts.

AI Is Exposing the Cracks in Contractors' Operations

Before contractors embrace AI, they need clean information, connected systems and consistent workflows, or risk automating the wrong processes.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
June 29, 2026

Artificial intelligence won't fix broken workflows. It will simply expose them, says Powerhouse Consulting Group's Jenny Benbrook.


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Shaking hands business deal

Does Buying a Company Make Sense?

Patrick Lange
Patrick Lange
June 15, 2026

Thinking about acquiring another plumbing company? Growth can be appealing, but an acquisition may create more challenges than opportunities, especially if you plan to sell your business in the near future. Learn why debt, integration hurdles, operational risks and buyer perceptions can impact your company’s value, and what business owners should consider before making a move.



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A person attending a virtual class on a computer.

87% of HVAC and Plumbing Contractors Are Invisible When Homeowners Ask AI

Most independent HVAC and plumbing contractors have effectively zero AI citation share in their own metro and category.
Ronn Torossian
May 7, 2026

When a homeowner under 50 opens ChatGPT, Claude, Perplexity, or Google AI Overviews and asks "my AC stopped working — who do I call" or "best plumber in my city," the answer is almost never one of the 230,000 small or independent contractors in the U.S. 


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Plumber Interview
Guest Editorial | Heather Ripley

The biggest interview mistakes plumbing contractors make with journalists

Strategic media coverage can elevate your company's reputation and position your leadership as industry experts.
Heather Ripley
Heather Ripley
April 27, 2026
As a contractor, one area you may overlook or may not fully understand is how media visibility can promote your business more effectively than traditional marketing or advertising.
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Several people at a table discussing business.

Growing without breaking the business: how mechanical contractors can scale responsibly

Project selection strategies for contractors looking to scale from Jason Richards, CEO of Foundral.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
March 9, 2026

It’s tempting to chase new work without fully evaluating whether the project aligns with operation capacity or financial structure. We’ve all heard, “bigger is better,” after all. However, contractors need to establish clear criteria before pursuing additional work. That includes evaluating a few key factors.


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Raj Midha, CMO at Redwood Services.

Why sales follow-up matters more than ever

Raj Midha discusses how to make sure you aren't losing out on revenue.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
February 26, 2026

According to recent research by Google, 70% of customers now take over a day to decide on which company to go to for both plumbing and HVAC jobs – even worse, 40% take up to a whole week. That means by not following up, you could be missing out on thousands in lost revenue. 


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The Scorpion logo.

Scorpion’s new industry report reveals a disconnect between homeowners and local service businesses

National research highlights increasing pressure on local home services businesses to deliver speed, trust, and convenience.
February 23, 2026

The report includes responses from 2,000 homeowners and nearly 1,000 home services business leaders.


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