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ColumnsPlumbing & Mechanical ContractorBusiness Management

The TV Strategy That Builds Trust and Makes the Phone Ring

By Heather Ripley
News filming studio image
Photo courtesy tomazl / E+ / Getty Images
July 7, 2026

Every home service business wants the same thing: more calls, more leads, and more jobs. Many spend thousands of dollars a quarter buying TV commercials, digital ads and direct mail.

But some of the most powerful visibility comes from an entirely different strategy.  

A contractor featured on the evening news sharing tips after a storm, explaining how seasonal maintenance saves on utility bills or highlighting a community project is not just filling airtime. They are building trust. Viewers may leave the room when an ad comes on, but when a reporter turns to a contractor as the expert for a news story, it feels earned.

And that matters. Homeowners and commercial property managers still turn to local news for information they can use. Whether they catch a story on TV, read it online or see it shared on social media, a local media mention will help you stand out in a crowded market. After all, when customers have plenty of choices, being the company they recognize and trust makes all the difference.

Local News Delivers What Ads Cannot: Trust

Here's the funny thing about great stories: they don't usually walk themselves into the newsroom.

You may assume that if you’re doing good work and supporting your community, reporters will somehow magically find you. Unfortunately, local journalists are not spending their afternoons scrolling through contractor websites looking for story ideas. 

That means that even the most interesting stories can slip through the cracks without the right angle and the right connections.

That's why you need a public relations partner. A good PR team not only helps uncover the stories already happening inside your business, they can also present them in a way that makes reporters want to learn more.

The payoff can be significant. Instead of hearing you say you're great, potential customers see a trusted third party highlighting your expertise. That extra layer of credibility goes a long way when a homeowner is deciding who to call for a repair.

PR Turns Business Successes Into Newsworthy Stories

PR professionals serve as the bridge between contractors and local media outlets. They understand what reporters are looking for and know how to identify stories that will resonate with both journalists and audiences. They also spend time building relationships with media contacts long before a story opportunity arises.

They also understand the types of stories local news organizations actually want to cover. Reporters are looking for information that impacts their audience, solves problems or highlights something unique happening in the community. A contractor's perspective on home comfort systems can often provide valuable insight on issues that affect local residents.

The Best Media Opportunities in Your Company

Many of the strongest stories are already hiding within your business, but it sometimes takes a PR partner to help you find them.

What may seem like routine business activity, such as sponsoring a local event, adding new team members, celebrating employee achievements or expanding operations, can become compelling news stories when connected to issues that matter to the community.

Contractors also possess something many reporters need: expertise.

Every year, local media outlets look for experts who can explain how weather-related challenges and other issues can affect our homes and businesses. Whether discussing frozen pipes, HVAC efficiency during extreme temperatures, storm preparation or water conservation, you can position your knowledge as a valuable resource.

One Great Story Keeps on Working

Earned media also keeps working long after the original story airs or publishes.

A trusted news mention gives your company third-party credibility, which is a lot more convincing than simply telling people you are great. It can also help boost your online visibility, since search engines and AI-powered answer tools look to credible outside sources when identifying service providers.

And the best part? One placement can go a long way. You can share media coverage on your blog, social media, sales materials and recruiting efforts, giving the original story a much longer shelf life.

Consistent PR Creates Lasting Visibility 

Too many contractors treat PR like a fire extinguisher: they pull it out when something happens and then put it back in the closet. But the most successful companies take a different approach. They view PR as an ongoing strategy that steadily builds awareness, trust and leads over time.

Making PR a part of your monthly marketing plan keeps your company in the conversation year-round. It gives reporters a reason to remember your name, helps community leaders become familiar with your brand and increases the chances that journalists will call you when they need an expert source.

The contractors who consistently show up in the media tend to create more opportunities for coverage, stronger visibility in their communities and sustainable business growth. In a crowded marketplace, familiarity matters.

After all, making the phone ring is still the goal. Sometimes the best way to make that happen isn't buying another TV ad. Instead, it's becoming the contractor the local TV news calls when there's a story to tell.

KEYWORDS: business strategy contractors marketing public relations

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Heather Ripley is CEO of Ripley PR, a global public relations agency specializing in home service and building trades. For additional information, visit http://www.ripleypr.com.

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