The customer experience matters, and today, what many home service customers are demanding is contactless service calls. 

For consumers, one plumbing company looks pretty much like any other. 

I knew my day was going sideways when it was going to be necessary to change into a bathing suit and get wet in the customer’s master bath in order to find out what was causing a leak into the basement. 

Complacency and comfort are the enemies of business and life, my friends. 

Who doesn’t like to talk about tools? I asked a bunch of my friends about the tools that live on in sweet memory as frugal tools — tools that were worth the investment. 

The program also educates homeowners about ways to make their homes more comfortable and efficient, and connects them to qualified contractors and utility incentives.

Stellar Brands also plans to add more locations to the roster for Restoration 1 and bluefrog Plumbing + Drain through strong franchise development initiatives.

At age 62, Paul Cleary has been in the trades for 44 years. He went to vocational school in Connecticut and then joined the union after high school. 

Marketing is essential for any small business, especially plumbing and heating contractors. 

PHCC National Association put out a statement today noting it is deeply saddened by the tragic loss of GSM Services employee James Lewis, a HVAC service technician who was killed during a mass shooting that took place April 7 in Rock Hill, South Carolina.