Items Tagged with 'contractors'

To start off the new year, editor Kristen Bayles reflects on 2025, and what's to come in 2026.

In this episode of And So It Flows, Jennifer Harrison and Kaytee Gray from SupplyHouse.com discuss how digital merchandising and fulfillment are evolving to empower contractors with expert product information, simplifying decision-making in the field.

Lock Supply Co.’s Tim Savage breaks down how practical AI tools are accelerating quoting, closing knowledge gaps, and strengthening contractor trust — without replacing the human side of sales.

Software adoption has moved from being a competitive advantage to a core requirement — especially in the face of labor shortages, cost pressures and rising customer expectations.

All year, leadership is a fast-moving, day-by-day experience. But December's slower pace lets you take a step back, and that's when strategic thinking happens. An intentional leadership reset is a chance to reflect on what truly matters, refocus on the strategies that drive results, and reignite the performance, purpose, and passion that will carry you into 2026 with clarity and momentum.

I'm grateful my family showed my brother the value of trades. After my great-grandfather's plumbing business closed, my dad became a welder and shared his skills with my brother during many afternoons in the work shed, like an apprentice learning from a master.

You can teach anyone to sweat a copper joint or wire a circulator pump. What’s much harder to teach is attitude, curiosity, pride in craftsmanship, and the ability to make a customer feel at ease.

On this job, I was reminded of how this “cutting edge” system that was installed fifty years ago is now considered "old school."

Artificial intelligence is being used in a plethora of ways across the trades industry. According to Lynn Wise, CEO of Contractor in Charge, “Plumbing and mechanical contractors are moving past the experimental phase of AI and are adopting practical solutions that integrate directly into their daily operations. These tools are streamlining workflows, enhancing customer service, and boosting profitability.”

Not every ride-along ends in a hire, and that’s by design. Last year, a candidate with over 20 years of experience applied. On the phone, he nailed every question with the right answer and knew what to say to capture my attention. His resume looked solid, so I invited him for a ride-along. But when he joined our team, the cracks appeared.