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Home » business strategy

Articles Tagged with ''business strategy''

plumbing company office manager working through the receivables

How Contractors Can Use AI to Avoid a $9,500 Consulting Bill

Wade Kerzie Headshot
Wade Kerzie
September 28, 2026

AI can do more than offer advice. With the right business context, it can turn a consultant’s playbook into scripts, processes, and workflows a contractor can put to work. Here’s where AI can replace costly playbook work, and where human judgment still matters.


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Plumber on call

The Hidden Cost of Missed Calls for Plumbers

TomEnglish_headshot.jpeg
Tom English
September 3, 2026

A frozen pipe at 9 p.m. doesn't wait for business hours, and neither does the homeowner calling about it.


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Emergency Plumber Near Me EAG Oped

The Click Goes to the Contractor They’ve Heard Of

Jeff Randolph
August 24, 2026

A familiar name can make all the difference when a homeowner needs help fast. That's why building brand recognition before the emergency can give plumbing and mechanical contractors an edge when customers are ready to call.


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Building contractor looking at data on his laptop

Plugging the Leaks: How to Fix the Data Gaps in Your Plumbing Business

Phil Hotarek 200x200 headshot
Phil Hotarek
July 21, 2026

Understanding where business intelligence leaks occur can help contractors improve cash flow, strengthen margins and make smarter operational decisions.


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And So It Flows - Retention: The Best Exit Strategy
And So It Flows Podcast

Retention: The Best Exit Strategy

In a new episode of And So It Flows, Chris Buttenham discusses how retention planning can help plumbing contractors protect company value before a future sale.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
July 16, 2026
Buttenham says plumbing business owners should start thinking about retention years before a sale, especially if they want the company to thrive after they step away.
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News filming studio image

The TV Strategy That Builds Trust and Makes the Phone Ring

Heather Ripley
Heather Ripley
July 7, 2026

TV ads can build awareness, but earned media builds trust. Learn how a strong public relations strategy can position your company as the local expert, increase credibility, and keep your business top of mind when customers need to make a call.


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A laptop and several colorful charts.

AI Is Exposing the Cracks in Contractors' Operations

Before contractors embrace AI, they need clean information, connected systems and consistent workflows, or risk automating the wrong processes.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
June 29, 2026

Artificial intelligence won't fix broken workflows. It will simply expose them, says Powerhouse Consulting Group's Jenny Benbrook.


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Shaking hands business deal

Does Buying a Company Make Sense?

Patrick Lange
Patrick Lange
June 15, 2026

Thinking about acquiring another plumbing company? Growth can be appealing, but an acquisition may create more challenges than opportunities, especially if you plan to sell your business in the near future. Learn why debt, integration hurdles, operational risks and buyer perceptions can impact your company’s value, and what business owners should consider before making a move.



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A person attending a virtual class on a computer.

87% of HVAC and Plumbing Contractors Are Invisible When Homeowners Ask AI

Most independent HVAC and plumbing contractors have effectively zero AI citation share in their own metro and category.
Ronn Torossian
May 7, 2026

When a homeowner under 50 opens ChatGPT, Claude, Perplexity, or Google AI Overviews and asks "my AC stopped working — who do I call" or "best plumber in my city," the answer is almost never one of the 230,000 small or independent contractors in the U.S. 


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Plumber Interview
Guest Editorial | Heather Ripley

The biggest interview mistakes plumbing contractors make with journalists

Strategic media coverage can elevate your company's reputation and position your leadership as industry experts.
Heather Ripley
Heather Ripley
April 27, 2026
As a contractor, one area you may overlook or may not fully understand is how media visibility can promote your business more effectively than traditional marketing or advertising.
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