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Home » leadership

Articles Tagged with ''leadership''

Quality Heating Cooling Plumbing & Electric team

Serving Beyond the Service Call: Building a People-First Trades Business

Why human connection, not hustle or hype, is the real differentiator in residential HVAC and plumbing
Chris Lollini circle headshot updated 200x200
Chris Lollini
Cassie Pound
Cassie Pound
July 22, 2026

In a business driven by efficiency and productivity, Cassie Pound believes the greatest competitive advantage is human connection. Learn how her people-first approach to leadership, hiring and customer service has built a culture of trust that extends far beyond the service call.


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Leading the next gen warehouse
The Blue Collar Coach | Kenny Chapman

The Next Level Leader: Building a Company That Runs Without You

Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
July 16, 2026

The next-level leader does not do everything. They build the people and the systems that make everything work, long after they step away from the day-to-day.


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Plumber working on pipe

Funding the Future: Smart Financing Strategies for Plumbing and Mechanical Contractors

Christopher Cornella Headshot
Christopher Cornella
July 9, 2026

Whether you're looking to acquire a retiring owner's book of business or simply need working capital to bridge the gap between completing a job and getting paid, understanding your financing options is one of the most important business skills you can develop.


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Three Plumbers Discuss Job with Blueprints

Extreme Ownership in the Trades: The Leadership Standard That Changes Everything

Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
July 6, 2026

Problems do not go away in business. They are part of the process. But in a culture of ownership, problems become opportunities for leadership. Instead of frustration, you get solutions. Instead of finger pointing, you get growth.


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Martin Hoover ACCA

ACCA Names Interim CEO, Launches National Search for New Leader

Barton James departs as CEO after leading key modernization efforts
Plumbing & Mechanical Editorial Staff
June 23, 2026

Barton James has concluded his service as Chief Executive Officer, and the Board has named Martin Hoover, 2024-2025 ACCA Chair of the Board of Directors, as Interim CEO.


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Technician working on pipes

The Execution Gap: Why Great Ideas Die in the Field

Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
June 18, 2026

Here is the truth I have seen time and time again: most businesses do not struggle with ideas, they struggle with execution. The gap between what we know and what we consistently do is where businesses either grow or stall.


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David Specht

VMA Names New Plumbing Advisor

Plumbing & Mechanical Editorial Staff
June 4, 2026

With more than 40 years of industry experience, Specht brings a deep and well-rounded understanding of the trades, having worked across nearly every facet of the plumbing and HVAC industry — from a family-owned contracting business to national service providers, manufacturing, and private equity.


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Phone being used

Your Sales Team Isn’t Posting and It’s Costing You Millions

It’s easy to think of social media as optional or secondary. But, the cost of not showing up compounds quickly
Alicia Branham
Alicia Branham
May 26, 2026

This isn't something to brush off or circle back to when things “slow down.” It’s not a marketing problem sitting neatly in someone else’s department.


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Trimble logo

Trimble's SkillsUSA Sponsorship Empowers Future Skilled Workforce

Plumbing & Mechanical Editorial Staff
May 25, 2026

The collaboration focuses on workforce optimization, a core Trimble value that addresses the widening skills gap by making professional technology more accessible.


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Chief People Officer at Foundral, Milisa O'Reilly.

How Plumbing Contractors Can Grow Without Losing Their Team

Why frontline leadership, communication, and culture are critical to scaling a contracting business without increasing turnover.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
May 4, 2026

As contractors focus on growth, strong supervisors and clear communication are becoming essential to workforce stability.


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