Serving Beyond the Service Call: Building a People-First Trades Business
Why human connection, not hustle or hype, is the real differentiator in residential HVAC and plumbing
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Cassie Pound
Cassie Pound is the co-owner and Vice President of Quality Heating, Cooling, Plumbing & Electric, a premier home service company serving the Greater Tulsa, Oklahoma area. With a background rooted in HR and management rather than technical repair, Cassie brings a unique "people-first" philosophy to the trades, focusing on building a company culture where employees feel valued and customers are served, not just sold to. Her commitment to elevating the industry extends beyond her own boardroom; she is a fierce advocate for women in the skilled trades and co-hosts the "Power Women of the Trades" podcast to inspire the next generation of leaders. When she isn't strategizing business growth alongside her husband and business partner, Oscar, Cassie is a devoted mother to their six children, balancing the demands of a multi-million dollar business with a busy family life.
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