Customer service - Articles - Page 9

Be the expert at every level

People pay for expert advice and solutions.

August 22, 2013

This month, let’s get some clarity for you and your team regarding a topic that can greatly impact your sales, customer service and profitability: being an expert.

Give customers what they want

Or your competitors will.

Kenny Chapman

July 18, 2013

In the Chapman household, we do our best to eat a healthy, sensible diet the majority of the time. One of the ways we accomplish this is by scrutinizing the ingredient labels on all the food we purchase (thanks to my wife, Christy). As I’ve come to learn, one ingredient we do our best to avoid is high-fructose corn syrup.

Who cares about testimonials?

People may not trust you, but they’ll trust your customers.

Al Levi

June 25, 2013

Why the big fuss about getting testimonials? It’s simple. I learned a long time ago that what you tell me about yourself is interesting.

Tips to avoid the common irritating habits that drive customers crazy

Stop driving customers away.

Adams Hudson

May 23, 2013

Ever wonder why the most irritated people always call you? Actually, it could have less to do with you than it does with the kind of contracting business you’re in.

Information or Implementation?

Commit to getting done what must be done.

Al Levi

April 19, 2013

After my first year as a consultant to the various trades I had worked in (and some I never worked in), my brothers asked me what had I learned and what I felt made the difference between the winners and the losers in the contracting business.

Customers are Raising the Bar

Keep them by exceeding their expectations.

Adams Hudson

April 19, 2013

What’s up with customers these days? It’s like they want better value, quality products, efficient service and someone they can count on. Then, if they don’t find what they’re looking for, they’re on to someone who’s got what it takes.

Training Service Technicians

Paul Ridilla

April 19, 2013

Maintaining effective human relations throughout your shop and service department creates an enviable reputation for attracting key employees, which naturally attracts new customers.

Technician Appreciation

The majority of your techs are open to change and want to improve their work.

Kenny Chapman

April 19, 2013

I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand?

Selling with a purpose

Explain to techs why certain tasks are important on every service call

Kenny Chapman

March 15, 2013

We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.

10 Ways to Make Your Next Phone System Great

Al Levi

January 28, 2013

It’s smart to start compiling a MUST HAVE and WANT list for your next phone system as well as locating a new service company to sell it to you, install it and service it going forward. Phones like computers are the lifeblood to a service company.