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Home » customer service

Articles Tagged with ''customer service''

Adams Hudson

The untold profit in customer relationships

Adams Hudson
Adams Hudson
August 29, 2017

Your marketing budget should include customer-retention programs.


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Adams Hudson

The simple task of selling

Adams Hudson
Adams Hudson
July 26, 2017

Your job is to solve your customers’ problems.


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Greg Hunsicker

It's a bird! It's a plane! It's a… boiler?

Jen Anesi-Brombach
Jen Anesi-Brombach
June 19, 2017

Pilot-plumber Greg Hunsicker goes above and beyond for a family in need.


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Chapman

Customizing the client experience

Kenny Chapman
Kenny Chapman
May 24, 2017

Small gestures can have a big impact.


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Chapman

Adding value multiplies business

Go the extra mile to provide the ultimate client experience.
Kenny Chapman
Kenny Chapman
March 29, 2017

In my live and online coaching schools, I always talk about creating “The Ultimate Client Experience.”


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Jen Anesi Editorial Opinion

Transform a negative review into an opportunity

Turn that frown upside down.
Jen Anesi-Brombach
Jen Anesi-Brombach
January 25, 2017

Transform a negative online review into an opportunity.


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Al Levi

Keeping commercial customers

A commercial sales agent is the person at your company who is dedicated to creating relationships.
7 Power Blog
Al Levi
August 30, 2016
A commercial sales agent on staff will create these relationships.
Read More
Girls Night Out

How a contractor uses innovation to win over customers

Service with sprinkles.
Chip R. Bell
August 26, 2016
How a South Carolina contractor uses an innovative approach to win over customers.
Read More
Get laser focused in your business

Top service business priorities

As long as you know how to create your company’s selling price for your services, the following five items are your focus.
Jim Hamilton
Jim Hamilton
July 27, 2016

Properly trained CSRs, technicians close sales.


Read More
PM Rep of the year cover

PM's 2016 Rep of the Year: A.H. Deveney

Manufacturers rep firm A.H. Deveney & Co. celebrates its 100th anniversary in 2016.
Bob Miodonski
Bob Miodonski
June 17, 2016
Rep firm reaches 100 years by giving contractors product expertise and more.
Read More
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    • BATH & KITCHEN PRO
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    • TECHNOLOGY
    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
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    • GREEN PLUMBING & MECHANICAL
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