Customer service - Articles - Page 4

Dan Holohan: Disassembly required

Customers matter, right?

January 8, 2020

It’s a good price and they’ll assemble it for us,” The Lovely Marianne looked up from her iPad and nodded. “This is a good deal.

Nicole Krawcke: Be exceptional at customer service

It can make or break your business, so make it a priority with your employees.

Nicole Krawcke

December 16, 2019

As I sit here writing this column, the holiday season is in full swing. Where I come from, that means not only celebrating the holidays, but also six family birthdays — including my own.

Dave Yates: Honesty

The essential foundation for your business.

Dave Yates

November 6, 2019

Honesty is such a lonely word (from the song, “Honesty” by Billy Joel). It never ceases to amaze me when folks we deal with are not honest.

Matt Michel: 8 steps to service recovery

Ways to handle upset customers and recover.

Matt Michel

August 14, 2019

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.

The untold profit in customer relationships

Adams Hudson

August 29, 2017

Your marketing budget should include customer-retention programs.

The simple task of selling

Adams Hudson

July 26, 2017

Your job is to solve your customers’ problems.

It's a bird! It's a plane! It's a… boiler?

Jen Anesi-Brombach

June 19, 2017

Pilot-plumber Greg Hunsicker goes above and beyond for a family in need.

Customizing the client experience

Kenny Chapman

May 24, 2017

Small gestures can have a big impact.

Adding value multiplies business

Go the extra mile to provide the ultimate client experience.

Kenny Chapman

March 29, 2017

In my live and online coaching schools, I always talk about creating “The Ultimate Client Experience.”

Transform a negative review into an opportunity

Turn that frown upside down.

Jen Anesi-Brombach

January 25, 2017

Transform a negative online review into an opportunity.

Articles Tagged with ''customer service''

Dan Holohan: Disassembly required

Nicole Krawcke: Be exceptional at customer service

Dave Yates: Honesty

Matt Michel: 8 steps to service recovery

The untold profit in customer relationships

The simple task of selling

It's a bird! It's a plane! It's a… boiler?

Customizing the client experience

Adding value multiplies business

Transform a negative review into an opportunity

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