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Articles Tagged with ''customer service''

The untold profit in customer relationships

Adams Hudson

August 29, 2017

Your marketing budget should include customer-retention programs.

The simple task of selling

Adams Hudson

July 26, 2017

Your job is to solve your customers’ problems.

It's a bird! It's a plane! It's a… boiler?

Jen Anesi-Brombach

June 19, 2017

Pilot-plumber Greg Hunsicker goes above and beyond for a family in need.

Customizing the client experience

Kenny Chapman

May 24, 2017

Small gestures can have a big impact.

Adding value multiplies business

Go the extra mile to provide the ultimate client experience.

Kenny Chapman

March 29, 2017

In my live and online coaching schools, I always talk about creating “The Ultimate Client Experience.”

Transform a negative review into an opportunity

Turn that frown upside down.

Jen Anesi-Brombach

January 25, 2017

Transform a negative online review into an opportunity.

Keeping commercial customers

A commercial sales agent is the person at your company who is dedicated to creating relationships.

Al Levi

August 30, 2016

A commercial sales agent on staff will create these relationships.

How a contractor uses innovation to win over customers

Service with sprinkles.

Chip R. Bell

August 26, 2016

How a South Carolina contractor uses an innovative approach to win over customers.

Top service business priorities

As long as you know how to create your company’s selling price for your services, the following five items are your focus.

Jim Hamilton

July 27, 2016

Properly trained CSRs, technicians close sales.

PM's 2016 Rep of the Year: A.H. Deveney

Manufacturers rep firm A.H. Deveney & Co. celebrates its 100th anniversary in 2016.

Bob Miodonski

June 17, 2016

Rep firm reaches 100 years by giving contractors product expertise and more.

Meet the 2025 Residential Contractor of the Year: Jolly Plumbing, Drains, Heating & Air

Hindsight - From complex loops to clean headers: simplifying for reliability

Rethinking tankless: fact over fiction

Events

November 13, 2024

Future Proofing MEP: Navigating the 2026 High Efficiency Water Heating Standards

Join our deep dive into DOE’s new standards so you can future-proof your MEP practice.

EARN: 0.1 ASPE CEU; 1 AIA LU/HSW; 0.1 IACET CEU*; 1 PDH

November 13, 2025

Smart Pumping Strategies for HVAC: Unlock Efficiency with Grundfos E-Pumps and Systems

Learn how to optimize energy use, improve system control, and simplify pump selection using the Grundfos SELECT tool.

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Poll

Will business be up or down in 2025?

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Products

The Water Came To A Stop

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